IT Technician

Provides front-line technical support to Credit Union staff and assists in maintaining reliable day-to-day technology operations. This role is primarily responsible for help desk and end-user support, deploying and setting up computers and related equipment, performing basic account provisioning and password resets, and documenting/resolving support cases in accordance with established procedures. The IT Technician I performs routine troubleshooting and escalates higher-complexity issues to administrators or vendors as appropriate. Essential Functions 1. Serve as the primary point of contact for IT support requests; intake, document, prioritize, and resolve support cases within the ticketing/work tracking process. 2. Provide end-user support for Windows workstations, standard business applications, printers, peripherals, and basic connectivity issues. 3. Deploy and configure endpoint devices using Microsoft Autopilot and established standards; verify proper enrollment, baseline configuration, and readiness for user assignment. 4. Perform physical setup for employees including workstation installation, device moves, cable management, and connection of peripherals (monitors, docks, printers, scanners, etc.). 5. Provision user accounts and perform password resets and routine access requests in accordance with documented procedures, approval requirements, and security policies (e.g., Active Directory/Entra ID as applicable). 6. Perform routine troubleshooting and remediation steps using documented runbooks/knowledge articles; elevate when issues exceed scope or require administrative/vendor action. 7. Support phone endpoints and basic telephony troubleshooting (e.g., device setup, connectivity checks, restart/reprovision steps) and elevate system-level changes to the appropriate administrator or vendor. 8. Participate in and execute assigned IT projects by completing defined tasks and/or small project deliverables (e.g., workstation deployments/refreshes, equipment moves, standard software rollouts) in accordance with established standards and timelines, seeking guidance from peers or supervisors as needed and escalating risks, blockers, and out-of-scope issues promptly. 9. Perform basic triage troubleshooting for cameras and alarm connectivity issues as needed (e.g., power/network checks, verifying connections, documenting symptoms) and coordinate escalation to administrators or vendors for repair/configuration. 10. Maintain accurate inventory and tracking of IT assets assigned to staff, including device status, assignments, and changes. 11. Create and maintain support documentation, knowledge base articles, and procedural notes to improve consistency and reduce repeat issues. 12. Follow all applicable policies and procedures, including information security, acceptable use, and data handling requirements; promptly report suspected security incidents or policy violations. 13. Regular and dependable attendance. Note: The list of essential functions is not exhaustive and may be supplemented as necessary from time to time. Position Requirements Job Specifications 1. Ability to deploy and support endpoint devices using standardized methods (e.g., Microsoft Autopilot) and perform routine workstation/peripheral troubleshooting. 2. Ability to perform account provisioning and password resets following documented procedures and required approval workflows (e.g., Active Directory/Entra ID as applicable). 3. Ability to troubleshoot and resolve technical issues by applying prior experience, researching relevant resources (e.g., internal documentation, vendor knowledge bases), testing potential solutions safely, and escalating to higher-level support when appropriate, with clear documentation of findings and steps taken. 4. Strong customer service, communication, and documentation skills; ability to explain technical concepts to users with varying technical skill levels. 5. Ability to execute assigned, defined‑scope IT project tasks timely alongside daily support work, including scheduling with users, tracking progress, documenting work performed, and escalating blockers/risks as needed. 6. Ability to prioritize and manage multiple concurrent support requests, working independently within established procedures and seeking guidance when issues exceed defined scope. 7. Ability to handle and safeguard confidential member and Credit Union information. 8. Intermediate mathematical skills required (concepts and calculations involving decimals, percentages, fractions, etc.). 9. Work requires reliable transportation to and from assigned work locations. 10. Work requires a valid driver's license, an acceptable motor vehicle record, and the ability to meet and maintain the Credit Union's insurability requirements for operating Credit Union vehicles. Daily/weekly travel amongst branch locations is required. 11. Ability to sit or stand in a stationary position for prolonged periods of time. 12. Work requires ability to move up to 50 pounds; will require carrying, pushing and/or pulling of equipment and/or devices; the ability to climb, stoop, kneel, crouch and/or crawl. 13. Able to use hands and fingers to operate a computer or other office productivity machinery. 14. Ability to view a computer screen and read printed and handwritten material for extended periods. 15. The ability to talk and hear to exchange information with others. Qualifications 1. High school diploma or equivalent. 2. One of the following, or a combination that together demonstrates comparable preparation: one year of experience in an IT Help Desk, desktop support, or comparable technical support role (internships and apprenticeships acceptable); an associate degree or higher in information technology, computer science, or a related field; or a relevant industry certification such as CompTIA A+ or Network+. Equivalency: An equivalent combination of education, certifications, and experience that demonstrates the required knowledge, skills, and abilities may be substituted for the education or experience requirements above. EEO Statement Champions First Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Full-Time/Part-Time Full-Time Salary Range (commensurate with experience) Hourly rate will be determined with the ideal candidate's experience. Benefits Offerings Medical, Dental, Vision, 401(k) / ROTH, Paid Time Off, 13 Holidays, Paid Birthday & Anniversary Leave, Tuition Assistance, Profit-Sharing Plan Position IT Technician Number of Openings 1 Exempt/Non-Exempt Non-Exempt Req Number INF-26-00001 Location Tallahassee We are a rapidly growing $545 million Credit Union spanning across the entire northern region of Florida, with branches from Pensacola to Lake City, headquartered in the State Capital of Tallahassee. We are committed to building strong communities where our employees and members live and work. We contribute to various charities, support local events, and give back to Florida State University through donations and scholarships. Employee engagement is important to us, providing many opportunities to attend training, improve professional development, and promote career advancement within the organization. We have a professional, encouraging, and supportive culture that values our employees and strives to create a work-life balance with a tremendous benefits package to include a variety of insurance products for the employee and dependents, and a generous paid time off structure to include sick, vacation, personal, birthday, work anniversary, and federal holidays. EOE Statement Champions First Credit Union is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Witt/Kieffer