Service Technician Apprentice

Service Technician Apprentice

Built on service. Powered by people. Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first. What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We've built something special, but we're far from finished. The people who join Impact now will help define what comes next.

Job Overview As a Service Technician Apprentice, you'll join Impact's Service Team and follow a structured, hands-on training path to become a technical expert in digital office equipment/copiers. Working alongside experienced technicians, you'll learn equipment setup, implementation, troubleshooting, and service-call best practices while completing vendor certifications (Konica, Kyocera, Ricoh, and HP). This full-time, MondayFriday role focuses on delivering excellent customer service and ensuring reliable equipment performance at client sites.

2024 Service Olympics Responsibilities

• Work alongside experienced Field Service professionals and gain hands-on experience to support your future success.
• Complete training as it pertains to preferred vendors (Konica, Kyocera, Ricoh, and HP).
• Become proficient with networking and remote diagnostic tools.
• Train to provide onsite customer service, field repair, and maintenance of digital office equipment at customer facilities.

Qualifications & Experience

• High school diploma or equivalent required.
• Basic computer skills with the ability to learn new systems and applications.
• Self-motivated with good communication skills.
• Ability to work independently and as part of a team.
• Ability to do light lifting of at least 50 pounds.
• Valid state driver's license required.
• Results oriented.

What Drives Impact Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world one person, one company, one community at a time. Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them:

• Innovation : We embrace change because innovation lives outside the comfort zone.
• Passion : We are driven by purpose, fueled by passion, and obsessed with making an impact.
• Honesty : We are fiercely transparent and consistently honest.
• Fun : We fuel work with fun, knowing life's too short for boring.
• Low Ego : We champion ideas over titles, because brilliance knows no rank.
• One Team : We win as a team, we lose as a team, we are one team.

Compensation The typical base salary for this role is $42,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs. Impact may offer applicable incentive compensation plans depending on role and/or department. Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process.

Benefits We Take Pride In

• 5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards
• Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave
• Development and growth opportunities with on-going training & continued education reimbursement
• 401(K) & retirement plans with complimentary financial advisory services
• Comprehensive health, disability, life, dental, and vision plans

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Work Authorization & Immigration Sponsorship Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in select cases based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements. Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a "U.S. Person," as defined by law, or otherwise be eligible to obtain any required government authorizations.