Parts and Warranty Administrator

Job Description

Job Description

Company Description

With over 75 years of combined experience, Southern States Equipment delivers expert, reliable, and customer-first service to keep your projects moving. Locally owned and operated, we serve Arkansas, Texas, Louisiana, and Mississippi with branches in Little Rock, Longview, Shreveport, and Monroe. As a leading equipment rental and retail sales provider, we partner with top manufacturers to offer the latest models and cutting-edge technology. Our frequent fleet updates ensure maximum reliability and efficiency. Beyond equipment, we provide exceptional service with 24/7 support and skilled field technicians at every location— keeping your projects on schedule and within budget.

Position Summary

The Parts and Warranty Administrator supports the service department by coordinating parts procurement, tracking inventory, and managing equipment warranty claims. This role works closely with technicians, vendors, and management to ensure timely repairs and accurate documentation.

• Benefits (Health, Dental & Vision) & PTO

Key Responsibilities

• Order parts for equipment repairs and preventive maintenance.
• Track parts orders, deliveries, and backorders to minimize equipment downtime.
• Maintain accurate records of parts purchases and inventory levels.
• Coordinate with vendors regarding pricing, availability, and returns.
• Review repairs to determine warranty eligibility.
• Prepare, submit, and track manufacturer warranty claims.
• Maintain documentation related to parts usage, service work orders, and warranties.
• Assist the service department with administrative tasks and reporting as needed.

Skills

• Detail-oriented with strong documentation skills
• Ability to manage multiple tasks in a fast-paced environment
• Effective communication with vendors and internal teams