Bilingual (Japanese/English) Service Technician

Bilingual (Japanese/English) Service Technician

Facilitate communication between Japanese & English-speaking colleagues and customers, as a member of our field service team. This technician will support the service team with installation, maintenance and other customer support work. The position will be based in the Coopersville Michigan area. Although you will likely spend considerable time at a single customer location for the first 12-18 months, significant domestic travel and occasional international travel will be required as your knowledge and skills progress. On the Job Training will be provided to familiarize you with the job and help you to work independently. This ongoing training and support will occur at customer sites and at our facilities in Virginia and Japan.

Facilitate communication between Japanese & English-speaking colleagues and customers

Assist with installation and assembly of equipment at customer facilities (indoors)

Assist with scheduled preventative maintenance of equipment after installation

Assist with testing, verification and calibration work/support

Assist with training and operational support for customer personnel

Assist with updating and developing customer training materials

Documentation (Work reports and Records)

Working Hours, Working Style 8:00-16:30 (Flex 40h/week Mon-Fri) Precise "office hours" vary by location. When traveling to and working on customer sites, service technicians can expect to work overtime (paid at 150% for time worked over 8 hours per day and all weekend hours worked). Service Technicians will usually know their travel schedule several weeks or months in advance. Installation projects can be several months long, overhauls are usually a couple of weeks. On lengthy projects, efforts are made to allow employees intermittent time off to spend time with family.

Coopersville, Michigan

$75K - $100K Health, dental and vision insurance, life insurance, 401k plan, short-term and long-term disability insurance, PTO

Weekends, Holidays

Must be functionally bilingual (Japanese/English)

Must have strong mechanical aptitude (skill and experience working with machinery preferred)

Must be willing to work (paid) overtime

Must be flexible, willing and available for overnight travel

Must have good oral and written communication skills

Must have proficiency with Microsoft Office Products

Must be able to work as part of a team, as well as independently

Must possess a valid Drivers License, current passport (or ability get a passport)

Must be able to stand for extended periods, lift up to 40 lbs. unassisted, and have full range of motion to reach, climb, stoop, kneel and step over equipment easily

Must pass pre-employment physical, drug screen and background check