Project Coordinator

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together SUMMARY: Role : The Project Coordinator is responsible for supporting project management activities, ensuring that projects are completed on time, within scope, and within budget. This role involves coordinating tasks, managing schedules, and communicating with team members and stakeholders to facilitate project success as defined by the PMO. PRIMARY DUTIES & RESPONSIBILITIES include but are not limited to:

* Planning and Scheduling :

* Plan and schedule project work orders based on priorities and resource availability. * Coordinate with vendors, onsite contacts, and other trades as necessary to ensure project timelines are met. * Coordinate with cross-functional teams to allocate resources and resolve conflicts. * Review work orders and ensure all necessary information is available

* Progress Tracking and Documentation :

* Track and close-out work order tickets promptly upon completion, ensuring all documentation is accurately recorded. * Submit completed work orders for billing promptly, ensuring all billing requirements are met. * Maintain accurate records and documentation related to work orders.

* Monitoring and Communication :

* Monitor and evaluate the performance of work orders, maintaining accountability for meeting response-time targets and delivering quality service. * Communicate proactively with customers, provide regular status updates, requested deliverables, and confirm successful completion for each work order.

* Adherence to SLAs and Performance Metrics:

* Ensure compliance with Service Level Agreements (SLAs) and accountability to Key Performance Indicators (KPIs), meeting established benchmarks for response times, quality, and project deliverables.

* Quality and Compliance :

* Ensure compliance with quality standards and operational procedures. * Provide guidance and support to team members involved in executing work orders. * Ensure detailed checklists for deliverables are followed. Validate each task is completed thoroughly and meets quality standards. * Conduct thorough reviews of submitted work. Verify accuracy, consistency, and adherence to guidelines.

COMPETENCIES & KEY SKILLS:

* Operations Management Knowledge :

* In-depth knowledge of operations management principles and best practices. * Ability to optimize processes for efficiency and effectiveness. * Familiarity with project management framework and standards.

* Analytical and Problem-Solving Skills :

* Strong analytical skills to identify bottlenecks and areas for improvement. * Effective problem-solving abilities to develop and implement solutions. * Proficiency in risk management and mitigation strategies.

* Team Stewardship :

* Peer accountability skills to coordinate and motivate teammates. * Ability to provide guidance and support to team members. * Experience in engaging cross-functional teams and managing stakeholder expectations.

* Project Management Skills :

* Proficiency in project management methodologies and process improvement techniques. * Ability to plan, schedule, and monitor work orders and tasks. * Competence in using project management software.

* Attention to Detail :

* High attention to detail to ensure accuracy and quality in execution. * Ability to maintain accuracy while managing multiple tasks. * Ensuring quality control measures are in place and followed.

* Adaptability :

* Ability to adapt to changing priorities and deadlines. * Flexibility to handle unexpected challenges and changes in the work environment. * Capability to manage change and drive continuous improvement initiatives.

REQUIRED EDUCATION & EXPERIENCE REQUIRED:

* High School Diploma or GED. * Basic Computer Skills: Proficiency in using office software (e.g., Microsoft Office Suite) and basic familiarity with project management tools.

PREFERRED EDUCATION & EXPERIENCE REQUIRED:

* Associate's degree preferred. * PMP or Equivalent Professional Certification

PHYSICAL DEMANDS:

* Requires regular use of hands and fingers to operate a computer keyboard, mouse and other standard office equipment * Ability to listen, comprehend, and respond to spoken communication in both in-person and remote setting (e.g., phone calls, video conferencing). * Ability to view and read information on a computer screen for extended periods, including the capacity to adjust focus as needed to process information effectively.

EXPECTED HOURS OF WORK: Full Time, 40 hours per week, plus overtime as needed TRAVEL: Travel expectation is up to 5%. LANGUAGE SKILLS: English QUALIFICATIONS: T o perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. EEO/AA Statement New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status. In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Below is the pay range of this position for considered candidates based on qualifications and experience. Pay Range $24—$26 USD New Era Technology, LLC., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions"). View our Privacy Policy here We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com . If you suspect fraudulent activity, please contact us immediately at View email address on click.appcast.io .