Septic & Sewer Operations Coordinator

Job Description

Job Description

Benefits:

• 401(k) matching
• Company car
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

⚠️ PLEASE READ BEFORE APPLYING:
Trade Knowledge Required. This is not a standard office administrative position. We are a specialized underground infrastructure, septic, sewer, and waterproofing company. To qualify for this role, you must understand trade language, municipal permitting, utility locates (JULIE), and field dispatching. Applicants without civil construction, plumbing, or environmental services experience will not be considered.

About the Role
We are looking for a sharp, field-smart Operations Coordinator to run point for our company owner. You will serve as the central hub connecting client emergency calls, field technicians, municipal inspectors, and vendor sourcing.

If you know the difference between a lift station, an ejector pump, and a leach field, and you can keep daily operations running like clockwork, this role is for you.

What You’ll Be Doing

• Technical Client Intake: Pre-screen incoming residential and commercial emergency calls, diagnose high-level issues over the phone, and dispatch crews effectively.

• Permitting & Locates: File county health department septic permits, municipal right-of-way documentation, and submit/manage JULIE utility locates.

• Job Costing & Purchasing: Coordinate material pricing with suppliers, build job cost sheets, track field expenses, and generate invoicing.

• Crew & Schedule Management: Serve as the direct line of support for field crews, adjusting routes for emergency backups and coordinating equipment/materials.

Hard Requirements

• 3-5 + Years in Trades: Prior experience in septic, plumbing, sewer rehabilitation, excavation, or wet utility construction office/dispatch roles.

• Fluency in Industry Terminology: Solid understanding of underground utilities, pumps, risers, drainage, and waterproofing systems.

• Tech Stack: Experience with field service management platforms (ServiceTitan, Housecall Pro, etc.), QuickBooks, and Excel.

Flexible work from home options available.