Automation-Driven Level 2 Engineer: Helpdesk & Systems
OSIbeyond L.L.C.
OSIbeyond is seeking a Level 2 (Human Support) Engineer for on-site work in Rockville, MD. You will oversee automated workflows, provide live remote support, and administer Microsoft 365 and AD across multiple client environments. The role emphasizes automation, AI-assisted ticketing, and adherence to SLAs, with a strong focus on accuracy, security, and professional client communication. You will validate automation outcomes, guide junior staff, and contribute to expanding automation with AI. #J-18808-Ljbffr OSIbeyond L.L.C.
Vacancy posted 2 days ago
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