Desktop support engineer

GCS Recruitment

We are seeking a reliable and customer-focused IT Support Technician to provide onsite technical support for Operations facilities. The successful candidate will support end-user computing devices, printers, networking equipment, and operational technology environments while following established technical procedures and service-level expectations.

This role is hands-on and requires strong troubleshooting skills, the ability to work independently, and a willingness to participate in on-call rotations and site shift schedules.

Key Responsibilities

End User Support

Image, configure, deploy, and maintain laptops and desktop systems
Provide technical support for Windows 11 and Linux environments
Troubleshoot hardware, operating system, and application-related issues
Support user onboarding and workstation setup activities

Hardware & Infrastructure Support

Diagnose and resolve printer issues, including network-connected printers
Perform basic networking troubleshooting, including connectivity and cabling issues
Respond to equipment failures and restore service following documented SOPs
Assist with asset management and equipment lifecycle activities

Operational Support

Work assigned support tickets and service requests within SLA requirements
Execute Change Management (CM) activities according to established procedures
Respond to emergent technical events impacting site operations
Escalate complex issues when resolution steps are unclear or require higher-level intervention

Required Qualifications

Minimum 1 year of hands-on IT support experience
Experience with:
- Laptop imaging and deployment
- Printer troubleshooting and support
- Basic networking concepts and troubleshooting
- Windows 11 operating systems
- Linux operating systems
Experience working within a ticketing system environment
Strong troubleshooting and problem-solving skills
Ability to follow documented procedures and technical SOPs
Excellent communication and customer service skills

Preferred Qualifications

CompTIA A+ Certification
Background supporting:
- Experience working in large-scale enterprise environments
- Familiarity with change management processes

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Vacancy posted 5 days ago

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