Dispatcher

Dispatcher

American Rock Products., a CRH company, is a member of the CRH West Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services. We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation.

Position Overview: Whether you're looking for an opportunity to break into the construction industry, or looking for the next step in your career, our team can provide you with a fun and challenging opportunity to grow with an industry leader. In this role, you'll coordinate daily deliveries with our customers, and provide answers and solutions to various customer requests. You'll work with a team to provide top-tier customer service, playing an integral part as we work together to build our communities. We work hard, and we have fun doing it! If you're someone that takes pride in your customer service skills, enjoys finding creative solutions to customer requests, and thrives in a fast-paced environment, you'll feel right at home here with our family. Limited experience? No worries! We'll assist with training to provide you with the skills you need to be successful. If you've got the drive, we'll help you to reach your goals. Starting Wage Range: $23.00 - $26.70/hr DOE w/ potential for overtime.

Company Benefits: Family Culture We treat our team like family Medical/Dental/Vision/Prescription Generous Paid Time Off 401k with 5% company match & profit sharing Potential for Overtime Opportunities for Internal Mobility Professional Development Opportunities Training Provided Tuition Reimbursement Program - We'll assist with continuing education that aligns with your career goals Employee Assistance Program Company Paid Life Insurance Short- & Long-Term Disability Earn More with our Employee Referral Program Company Discounts on products, goods, services, electronics, automotive, travel & more! Opportunities for Community Engagement

Key Responsibilities (Essential Duties and Functions)

• Answer's customer and driver calls in a timely and professional manner
• Schedules and tracks orders and deliveries.
• Prepare daily schedule for next-day deliveries outlining equipment, personnel, and material needed.
• Coordinate deliveries with customers, sales, quality control, operators and other personnel as required regarding special materials needed, customer requirements, plant, and material availability.
• Maintain working knowledge of city streets and surrounding areas to assist drivers in locating specific job sites.
• Develop a positive rapport with Ready Mix Drivers, Team members and the customers
• Schedule, dispatch and control the appropriate level of drivers required to satisfy customer demand while maintaining safety and efficiency goals established by the company
• Must be able to work overtime and varying shift including early mornings, late afternoons and Saturdays
• Record accurate deliver and product information on order, negotiates delivery times with customers
• Enters daily time for all drivers utilizing a time entry system.
• Attention to detail is imperative to accurately record delivery and product information into command dispatch system with ability to negotiate delivery times with customers
• Must be able to perform in high call volume situations while multitasking with plants, team members in the office while sitting for long periods of time
• Take action to avoid potential hazards or obstructions.

Other Requirements

Strict adherence to safety requirements and procedures as outlined in the Manual of Safety Practices and Procedures Strict adherence to Company policies and procedures as outlined in Employee Handbook Willingness to work in a team environment and assist co-workers or supervisors with other duties as required Timely and regular attendance is an expectation and essential function of this position Employees will be held accountable for adhering to the workplace schedule This position is subject to pre-employment drug screen Participate in and promote an inclusive work environment

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Minimum Qualifications: High school diploma or general education degree (GED) Demonstrates ability to multi-task and prioritize workloads in a fast paced environment. Demonstrates ability to communicate effectively with all departments and customers on the phone and in person. Detailed-oriented and thorough in all duties and be able to work extended hours when needed. Proficient with Microsoft Windows applications, ideally having exceptional typing skills Excellent organizational, customer service and telephone skills. Strong written and oral communication skills with high attention to detail. Ability to work well in a high stress environment. Ability to perform well in a small team environment. Ability to deal with problems as the arise in a professional and courteous manner Preferred Qualifications: One to two years related experience in call center or customer service position preferred Trucking related industry experience preferred Bilingual (English/Spanish) preferred.