Customer Service Representative

Customer Service Representative - Whitestown

Whitestown, Indiana, United States

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technologyour purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

Position Summary

The Account Specialist is the face of the Company to our customers. Account Specialists are responsible for maintaining great working relationships with our clients and handling their day-to-day business needs.

Principle Accountabilities

• Oversee client accounts, provide exemplary and personal service to a variety of customers
• Assist in order processing, leveraging several different digital platforms
• Control effective communications for your accounts by acting as a liaison between your customer and the warehouse operations team. This includes:

1. Communication of inbound/outbound demand and special customer needs
2. Working with ITS' Fleet and Freight Brokerage to better serve your customers
3. Providing consistent and professional communication with clients regarding the status of their orders or special projects

• Understand and act in accordance with client contracts, perform basic billing and auditing
• Create and maintain documented standard operating procedures specific to your clients

Position Requirements

Requirements for this position include, but are not limited to:

• Proficiency with automated information systems to research and resolve client related issues
• Strong proficiency with MS Office Suite (Word, Excel, Outlook, etc.)
• Excellent verbal and written skills (phone etiquette and fluency in English required)
• Must possess excellent problem diagnosis and resolution skills
• Willingness to go "above and beyond" in the spirit of client support
• Strong work ethic and a positive attitude

Compensation

Hourly Range $22.00 - $24.00. A comprehensive multi-tiered benefits plan, paid time off and matching 401k are included.