Legal Administrative Specialist (Contact Representation)

Legal Administrative Specialist (Contact Representation) Hiring Agency: Veterans Benefits Administration Department: Department of Veterans Affairs The Legal Administrative Specialist (Contact Representation) serves as a member of the Public Contact Team, located in the Veterans Service Center. The Legal Administrative Specialist (Contact Representation) provides in-depth information and comprehensive assistance to veterans, their dependents, and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits. Key Responsibilities This position is located at the Little Rock Regional Office, Veterans Benefits Administration in Little Rock, Arkansas. The Legal Administrative Specialist provides superior customer service to our Nation's Veterans and their families. Typical duties include, but are not limited to: Coordinates counseling sessions with Veterans, their dependents, and their beneficiaries face to face, regarding all benefits available through the VA, as well as non-VA benefits available through other agencies. This is accomplished through in-person or telephone interviews, and correspondence. or telephone VBA facilities and provides broad outreach services. Explains in detail, VBA rating decisions and provides explanations for the decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures and benefit determination information and all pertinent information available in system of record. Assists with programs include, but are not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, general Social Security Administration benefit programs, other federal, state, and local domestic relations, and assistance programs. Prepares technical correspondence to veterans and their dependents providing benefit information, representation rights and response to miscellaneous inquiries. Explains pertinent legal provisions, regulations, and related administrative practices and their application to specific cases. May serve as or with the Outreach Coordinator (such as the Women's Veterans Coordinator, Minority Veterans Coordinator, Homeless Veterans Coordinator, Aging Veterans Coordinator, Ex-Prisoners of War Coordinator or Military Services Coordinator). Initiates inquiries to resolve errors, delays, or other problems in obtaining benefits. Completes claim and appeal related work. Work Schedule: Full time, Monday through Friday, 7:30 a.m. to 4:00 p.m. Subject to change based on program needs. Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Legal Administrative Specialist (Contact Representation); PD02108A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required. Bargaining Unit: Yes Requirements & Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date. Which agency is hiring for this position? This position is with Veterans Benefits Administration, Department of Veterans Affairs. What is the salary for this position? The posted pay range is $67970 – $88356/yr. Is this position remote or telework eligible? This position is eligible for telework. What security clearance is required? This position requires a Other security clearance. What is the application deadline? Applications close on 2026-10-21. Who is eligible to apply? This position is open under the 'Fed Transition' hiring path. #J-18808-Ljbffr