Retail Operations Lead

Job DetailsJob Location: Springdale, OH 45246 SUMMARY: This position is primarily responsible for managing movement and pricing/sales of products from warehouse to sales floor, merchandising of sales floor and assisting the department manager or store manager by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: Coordinates and is responsible for receiving products in warehouse, transfers and the process of getting all products to the sales floor in a timely manner. Works with sales floor plans and merchandising. Responsible for pricing and sales tags for products and communicating any issues that may arise with management. Assists with all aspects of customer service (internal and external customers alike) Ability to handle customer and employee issues, along with communicating to management regarding issues that need to be addressed. Assists with inventory to and from the bound books, warehouse, and sales floor. Is also responsible for promoting a positive culture within the department/store. Follows all procedures and policies that are compliant with State, Federal, and local regulations and laws regarding the sale of firearms and related accessories. Assists with managing and controlling ATF requirements regarding any company activity involving firearm use, manufacturing, purchases, transfers, dispositions, deliveries, transportation, and destruction of National Firearms Act (NFA) and Non-NFA Weapons. Reduces costs and increases efficiency at every step in the sales process through continuous improvement without sacrificing quality or safety. Coordinate with all departments thru store managers to provide a positive and efficient work environment. Assists with coordinating department sales associates’ work schedules and ensures that proper coverage is maintained to insure adequate staffing. Ability to open and close stores and assist or respond to all security issues during business hours. Ability to handle all jobs (sales, cash, merchandising, cleaning, warehouse, etc) within the store and manage or backup, as necessary. Adhere to all company policies and procedures. All other duties as required by management. ACCOUNTABILITY: Is accountable for following all the prescribed rules and regulations regarding procedures as dictated by the BureauofAlcohol, Tobacco, Firearms, and Explosives (BATFE). Is also responsible for keeping the costs of goods low and the margins high,interms of buying and retailing of merchandise. The quality control of the merchandising, taggingofflyeritems,and making sure theitemsthat they have in stock are out on the sales floor. SUPERVISORY RESPONSIBILITIES: Directly supervises 15-40 employees in the assigned Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: Intellectual Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflowsand procedures. Design - Generates creative solutions; translates concepts and information into images; uses feedbacktomodify designs; applies design principles; demonstrates attention todetail. Problem Solving - Identifies and resolves problemsina timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities. Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strivestocontinuously build knowledge and skills; shares expertise with others. Interpersonal Customer Service - Manages difficult or emotional customer situations; responds promptlytocustomer needs; solicits customer feedback to improve service; responds to requests for serviceandassistance; meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listenstoothers without interrupting; keeps emotions under control; remains open to others' ideas and triesnew things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds welltoquestions; demonstrates group presentation skills; participatesin meetings. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing styletomeetneeds; presents numerical data effectively; abletoread and interpret written information. Teamwork - Balances team and individual responsibilities; exhibits objectivity and opennesstoothers' views; gives and welcomes feedback; contributestobuilding a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goalsandobjectives; supports everyone's efforts to succeed. Leadership Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates. Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results. Delegation - Delegates work assignments; matches the responsibility to the person; gives authoritytowork independently; sets expectations and monitors delegated activities; provides recognition for results. Leadership - Exhibits confidenceinself and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. Managing People - Includes staffinplanning, decision‑making, facilitating, and process improvement; takes responsibility for subordinates' activities; makes self‑availabletostaff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products,andservices; continually works to improve supervisory skills. Quality Management - Looks for waystoimprove and promote quality; demonstrates accuracy and thoroughness. Organization Business Acumen - Understands business implicationsofdecisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Cost Consciousness - Contributestoprofits and revenue, conserves organizational resources. Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates othersonthe valueof diversity; promotes a harassment‑free environment; builds a diverse workforce. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values. Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. Strategic Thinking - Develops strategiestoachieveorganizational goals; understands organization's strengths & weaknesses; analyzes marketandcompetition; identifies external threatsandopportunities; adapts strategy to changing conditions Self‑management Judgment - Displays willingness tomakedecisions; exhibits sound and accurate judgment; supportsandexplains reasoning for decisions; includes appropriate people in decision‑making process; makes timely decisions. Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standardofexcellence; takes calculated risks to accomplish goals. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Professionalism - Approaches othersina tactful manner; reacts well under pressure; treats others with respectandconsideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Quality - Demonstrates accuracy and thoroughness; looks for waystoimprove and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Quantity - Meets productivity standards; completes workinatimely manner; strives to increase productivity. SafetyAndSecurity - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions. Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to bestfitthesituation; able to deal with frequent change, delays,orunexpected events. Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetingsandappointments on time. Dependability - Follows instructions, responds to management direction; takes responsibilityforown actions; keeps commitments; commits tolonghours of work when necessarytoreachgoals; completes tasks on time or notifies appropriate person withanalternate plan. Initiative - Volunteers readily; undertakes self‑development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks forandtakes advantage of opportunities; asks forandoffers help when needed. Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and informationinamanner thatgetsothers'attention. BUSINESS‑RELATED CONTACTS: Warehouse Manager Marketing Coordinator ATF Compliance Sportsman’s Outdoor Superstore (SOSS) Other Locations Management Buyers QUALIFICATIONS: To perform this job successfully, an individual must be abletoperform each essentialdutysatisfactorily. The requirements listed below are representativeofthe knowledge, skill, and/or ability required. Reasonable accommodations maybemadetoenableindividuals with disabilities to perform essential functions. EDUCATION AND/OR EXPERIENCE: Bachelor's degree (B.A.) from four‑year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variablesinsituations where only limited standardization exists. Ability to interpret a variety of instructions furnishedinwritten, oral, diagram, or scheduleform. COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of: POS Systems, Payroll Systems; Internet Software; Spreadsheet Software (Excel), and Word Processing Software (Word). PHYSICAL DEMANDS: The physical demands described here are representativeofthose thatmust bemet by an employeetosuccessfully perform the essential functionsofthis job. Reasonable accommodations maybemadetoenable individuals with disabilitiestoperform essential functions.While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit.The employee must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representativeofthose an employee encounters while performing the essential functionsofthis job. Reasonable accommodations maybemadetoenable individuals with disabilitiestoperform essential functions.While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and explosives. The employee is frequently exposed to high, precarious places. The employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.The noise level in the work environment is usually loud. Essential Functions/Physical Requirements: Sales Associate Lead Equipment Used: Computer, light cleaning implements, step ladders Check marks indicate the extent to which the employee performs the following:Lifting / Carrying N R O F Activity N R O F10 lbs. or less SitUp to 20 lbs StandUp to 70 lbs Walk100 lbs or lbs BendPushing/Pulling10 lbs or less KneelUp to 20 lbs Twist/TurnUp to 70 lbs Climb100 lbs or more Reach Over ShoulderDrive - Auto transType/KeyboardDrive - Standard(N = Never; R = Rarely, 1-15%; O = Occasionally, 16-45%; F = Frequently 46-100%) #J-18808-Ljbffr VANCE OUTDOORS INC