Client Executive - CCA

Client Executive Endpoint Solutions, CCA

The Client Executive Endpoint Solutions, CCA drives partner growth and customer success by building strategic relationships and delivering TD SYNNEX's portfolio of products, services, and solutions.

This role owns customer business plans, aligns account teams and supplier partners, and identifies opportunities to expand market share, grow sales, and strengthen customer satisfaction.

By translating customer needs into tailored Endpoint Solutions and strengthening strategic partner relationships, the Client Executive expands sales opportunities and supports long-term customer success.

What You'll Do:

• Creates and owns customer business plan and pricing model that includes:
• Partner's Value proposition and offerings
• Geographic coverage mapping
• Comprehensive Marketing plan for new business, installed base and renewal/annuities business
• Establish quarterly and annual sales goals, reporting and reviewing actual vs goals
• Solutions Path engagement, training and certification schedule
• Monthly sales review and action item list
• Quarterly business review with BU management and related Supplier team
• Must be able to travel up to 75% of the time.
• Provide an increased level of account coverage in order to:
• Develop and enhance our executive level customer relationships with our strategic and ISV partners
• Grow share of wallet in winning more business lines by improving the 'customer experience' with TD SYNNEX by incorporating more TD SYNNEX brand services and renewed focus on solutions and customer satisfaction Identifies sales leads for the field organization through Corporate Management by identifying opportunities, developing operational plans and providing leadership to advocate TD SYNNEX's capabilities at the customers corporate management level utilizing the customers assigned account team.
• Communicates with the customer on a proactive basis in order to identify customer satisfaction issues and isolate root causes of any perceived problems.
• Designs corrective action plans that resolve identified problem to improve customer relations.
• Coordinates the action plan requirements to appropriate support groups (e.g. TD SYNNEX Services)
• Owns and manages strategy for the customer.
• Ensure cross-divisional teamwork in order to leverage TD SYNNEX's value in achieving the customer's business vision

What We're Looking For:

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
• 3+ Years of relevant work experience.
• Full knowledge of assigned product / service line.
• Gaining understanding of organization's entire product / service line.
• Works on small to mid-size accounts of moderate complexity.
• Works with some supervision.
• Performs and perfects sales and service tasks and procedures under self-direction.
• Builds relationships directly with customers to broaden customer base and increase sales.
• Actions impact the success of the entire work group.
• Failure to accomplish goals or meet customer expectations will result in failure of work group to meet goals.

Other Education/Certifications Desired:

• Master's degree or MBA in Business Administration, Marketing, or a related field.
• Microsoft 365 Certified: Endpoint Administrator Associate, or an equivalent endpoint management certification.
• Vendor sales or technical accreditations in endpoint solutions (e.g., HP, Dell, Lenovo, Microsoft).
• Professional sales methodology certification (e.g., Sandler, Miller Heiman Strategic Selling, Challenger).
• TD SYNNEX Solutions Path training and certification.

Working Conditions:

• Professional environment (Hybrid).
• Occasional non-standard work hours or overtime as business requires.
• Represents the company to the customer and the customer to the company in all sales-oriented activities.

What's in it for You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't Meet Every Single Requirement? Apply Anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion.

If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

As part of our recruitment process, TD SYNNEX uses artificial intelligence (AI), including an AI-supported phone screening, to assist in evaluating candidates. AI tools help inform the recruiting process, but all hiring decisions are made by our Talent Acquisition and hiring teams.

TD SYNNEX is an E-Verify company