Senior Manager - CAR-T Cell Therapy Experience Lead, WEST

Senior Manager - CAR-T Cell Therapy Experience Lead

At Johnson & Johnson Innovative Medicine, we are raising the bar on customer experience in the pharmaceutical industry. The CTEL team supports the activated treatment centers and the treatment center coordinators who care for cancer patients. We are deeply committed to providing them with exceptional customer experience, so they, in turn, are better positioned to treat the individuals in their care.

The Sr. Manager, CAR-T Cell Therapy Experience Lead WEST is a leader of this account management team, reporting to the Group Product Director, Cell Therapy Experience. The role leads a team of individuals who serve as the primary field-based point of contact for a portfolio of certified CARVYKTI® Treatment Centers. These individuals, the CTELs, work closely with treatment center stakeholders to improve operational efficiencies to maximize opportunities for the appropriate patients to access CARVYKTI. CTELs facilitate successful CARVYKTI® product utilization of the sites by advising them on order management, operations, and logistics. Additionally, they drive growth at the site through promotional message delivery and through coordination of activities related to expansion of site capacity (e.g. satellite capabilities or outpatient clinics). The CTEL Team is the face of Johnson & Johnson Oncology CAR-T utilization to these sites and is tasked with upholding the high standards of service to which we subscribe.

For certified treatment centers, the CTEL is the single point of contact for all items related to operations for their CARVYKTI® program. CTELS help advance treatment center coordinator success with CARVYKTI® therapy by triaging day-to-day logistics and issue resolution related to processes and by advising them on opportunities to enhance their operational effectiveness and efficiency, as well as providing them with operational education. The team works closely with a matrix team consisting of sales, order specialists, medical, field reimbursement, supply chain, manufacturing, etc.

Detailed CTEL responsibilities include (but are not limited to):

• Successful site management. Serve as a lateral leader with multiple teams for operational account management, addressing site-specific issues and pursuing improvement opportunities for CARVYKTI® order management/logistics, including opportunities for site expansion (e.g. satellite apheresis). Drive CARVYKTI growth by conveying clinical efficacy and safety information, along with commercial operations messages.
• Expert guidance. Serve as assigned sites' subject matter expert for CAR-T operations and logistics, providing counsel on topics ranging from CARVYKTI technology utilization to process optimization.
• Cross-functional collaboration. Applying a patient centric approach, effectively align cross-functional partners through regular participation in matrix calls with internal and alliance partner stakeholders to bring the best possible outcomes for patients and customers. These cross-functional partners include demand generating teams, institutional business partners, field reimbursement colleagues, clinical nurse educators and more.
• Site education. Facilitate education engagements aimed ongoing improving, CAR-T operations/logistics and CARVYKTI® order management systems. Also provide educational content on manufacturing general information and CARVYKTI value information.
• Data analysis and insight gathering. Via both personal, onsite observations, as well as reviews of system-generated data, proactively advise the treatment facility on opportunities to improve their utilization of, and efficiency around, the CARVYKTI® therapy.

You will be responsible for:

• Leading, coaching and developing the CTEL team to consistently meet or exceed defined performance expectations and success metrics
• Holding team members accountable for adherence to strategy, executional excellence and achievement of individual and team goals
• Setting clear expectations, monitor performance, and provide timely feedback and corrective action to drive results
• Creating a culture of ownership, accountability, and continuous improvement aligned with organizational values and priorities
• Partnering with team members to identify performance gaps, remove barriers and accelerate achievement of defined success metrics

Qualifications

• A minimum of a Bachelor's degree is required
• Advanced degree is preferred

Required:

• A minimum 7 years of work experience in the healthcare industry is required
• 7 years + demonstrated success in Field Sales/ Sales Leadership experience.
• Field based Large Account Management, e.g., KAM/KAS experience.
• Program administration, including Oncology, Bone Marrow Transplant, CAR-T, Infusion Site or Cell & Gene therapy Treatment Center/Site of Care Certification and Activation
• RN license or Advanced Practice degree (Nurse Practitioner / PA / PharmD / MSN)
• Cell Therapy Manufacturer experience (CTEL or other role at a commensurate organization)
• Excellent oral and written communication skills, including the ability to lead conflict resolution and defuse difficult situations.
• Excellent communication skills with a demonstrated history for forging strong, productive relationships with a diverse array of customers and colleagues.
• Skilled in overseeing, monitoring, and managing complex projects and operational procedures.
• Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.
• Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction. Demonstrates a sense of urgency and is motivated by the challenge of working in a challenging environment, exercises calm, sound, constructive judgment during demanding situations.
• Demonstrates excellent case management skills. Eager to take ownership, be proactive, and see customer inquiries resolved through to their end.
• Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments and shielding customers from that complexity.
• This position covers the East Region with up to 50% domestic travel depending on candidate location (approximately half of that time could be overnights). Candidate should live within 1.5 hours of a major metro airport within the stated geography

Preferred:

• Healthcare marketing experience in Pharmaceutical, Medical Device, or Diagnostics.
• Experience in regulated environments.

The anticipated base pay range for this position is $141,000 - $243,800

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company's long-term incentive program.
• Employees are eligible for the following time off benefits:

– Vacation – up to 120 hours per calendar year

– Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year

– Holiday pay, including Floating Holidays – up to 13 days per calendar year

– Work, Personal and Family Time - up to 40 hours per calendar year

Additional information can be found through the link below.

For additional general information on Company benefits, please go to:

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (View email address on click.appcast.io) or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Cross-Functional Collaboration