Help Desk Lead
$59.64k - $123.88kSOSi
Help Desk Lead
Full-time
Clearance Requirement: Top Secret/SCI
Compensation: USD 59,644 - USD 123,877 - yearly
Company Description
Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Job Description
This position is contingent upon contract award
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities.
Essential Job Duties:
- Manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
- Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
- Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
- Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
- Submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence
Qualifications
Minimum Requirements
- Active TS-SCI Clearance.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent experience in IT service management.
- Demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
- Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.
- Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments.
- Proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
- Strong customer service, team leadership, and incident resolution skills are required.
Preferred Qualifications
- Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.
Additional Information
Work Environment
- Normal office conditions.
Working at SOSi
All interested individuals will receive consideration and will not be discriminated against for any reason.
By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply
I'm interested Privacy Notice
Vacancy posted 9 hours ago
Similar jobs that could be interesting for youBased on the Help Desk Lead in Miami, FL vacancy
- ...Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required TS/SCI Job Description Prescient Edge...SuggestedFull timeContract workFor contractorsRemote work
Prescient Edge
Miami, FL1 day ago - Prescient Edge in Doral, Florida, seeks a Help Desk Lead to support a Federal Government client. You will manage global authentication operations, implement IAM policies, and develop SLAs for response times, ticket resolution, and escalation. You will coordinate workflows...Suggested
- ...For more information visit OWLServices.com and follow us on LinkedIn. The Role Position Summary The Petroleum Construction Lead is responsible for leading and performing petroleum construction activities associated with the installation, replacement, and modification...SuggestedFor contractorsFor subcontractorImmediate startRelocation packageFlexible hoursNight shift
OWL Services
Miami, FL7 days ago $17 - $27.75 per hour
...Ambassador embodying of Coach values and increasing brand awareness * Leads implementation of Company initiatives and support full operation... ...to accept developmental moves; will take on those who need help and further development; cooperates with the developmental...SuggestedMinimum wageShift workTapestry
Miami, FL3 days ago- Firm Overview H.I.G. Capital is a leading global private equity investment firm with $75 billion... ...management teams and entrepreneurs to help grow businesses of significant value. Our... ...Capital is seeking a Lead Analyst, Service Desk, to oversee day-to-day operations of the Service...SuggestedWork experience placementWork at office
- Overview Job Overview: This position assumes responsibility for supervising the receiving area and freight elevator; maintains area safety, orderliness and cleanliness; verifies licenses, insurances, and permits of all service providers and contractors through the management...Full timeFor contractorsWork at office
- Job Title: Revenue Cycle Management (RCM) Supervisor Department: Revenue Cycle Management Reports To: Manager of Revenue Cycle Services Position Summary The RCM Supervisor is responsible for overseeing daily revenue cycle operations for a portfolio of independent physician...
- Jackson Memorial Hospital - Radiology CT Scan in Miami, FL, seeks a CT Supervisor to lead the CT department 24/7. Responsibilities include supervising CT staff, coordinating schedules, and overseeing budgets and QA activities. The role requires 5-7 years of related experience...
$116.2k - $229.1k
Position Summary Our Deloitte Human Capital team helps organizations create value through people performance. We work with clients... ...to build and sustain professional relationshipsAbility to lead projects or workstreamsAbility to manage and prioritize multiple...Local area- ...knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.The Regional SEO Team Lead is a senior operational leadership role responsible for the delivery, growth, and operational excellence of all SEO services (...Full time
- ...Are: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched... ...relevant neighboring credential Resolute PB or HB experience - helpful for troubleshooting claims data flows that span payer and provider...Full timeWork experience placementLive inWork at officeLocal area
- ...the best rate for your skills and performance.Job DescriptionOne of my Clients in Miami, FL area is looking to hire a PeopleSoft FSCM Lead with 9.2 Inventory with mobile, and physical inventory using mobile. Candidate must be current on PUM 19. (Peoplesoft Update Manager...Work at office
- ...meets the transformational and making it reality where it matters. Help us show the world what’s possible as you partner with clients to... ...the fast track to a better way to work.As a Workday Financials Lead - FDM/R2R your primary responsibilities may include:Manage teams...Full timeWork experience placementLive inWork at officeLocal area
- ...our own platform that blends the best of Accenture and Oracle to help companies emerge as digital leaders. As a Global Cloud Elite and... ...Your Scale You Are:A senior Oracle Financials practitioner who leads the full functional workstream on Oracle Fusion Cloud Financials...Full timeWork experience placementLive inWork at officeLocal area
- We Are:Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched... ...myConcerto, that mixes the best parts of Accenture and Oracle to help companies come into their own as digital leaders. Ready to find...Full timeWork experience placementLive inWork at officeLocal area
- ...stepping boldly into this future with a clear strategy and purpose: to help clients optimize and reinvent their business with data & AI.... ...environment where you can help clients shift to the New using leading-edge technologies on some of the coolest projects you can...Full timeWork experience placementLive inWork at officeLocal areaShift work
- ...meets the transformational and making it reality where it matters. Help us show the world what’s possible as you partner with clients to... ..., and work closely with solution architects, functional leads and business stakeholders to deliver high-quality EPM solutions...Full timeWork experience placementLive inWork at officeLocal area
$150k - $170k
...And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. At... ...which makes everything possible.The Senior IT Portfolio & Governance Lead supports the execution and continuous improvement of IT portfolio...Full timeWork at officeImmediate startRemote workWork from homeFlexible hours- ...providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted... ...candidate is experienced delivering in a fast-paced environment while leading complex projects, leading diverse and geographically distributed...Work at officeLocal areaWorldwideVisa sponsorshipFlexible hours
- ...field. We are actively looking for a Systems Solutions & Adoption Lead to join our IT team. As part of the IT Group, the Systems... ...refine prompts and agents, support integration opportunities, and help teams apply and adopt system capabilities in ways that improve how...For contractorsWork at officeWorldwide
- We Are: Accenture's Finance Reinvention practice helps CFOs and finance leaders transform their organizations into engines of value creation... ...Works on one or multiple assigned strategic client pursuits and lead a complex delivery at rapid pace to meet client needs and agreed...Full timeContract workWork experience placementLive inWork at officeLocal area
- ...change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around... ...world. Primary ResponsibilitiesThe Trenchless Geotechnical Team Lead will report to the Trenchless Services Engineering Lead, having...For contractorsLocal areaRemote work
- ...myConcerto, that mixes the best parts of Accenture and Oracle to help companies come into their own as digital leaders. Ready to find genius... ...transformations on a scale. THE WORK:As an Oracle WMS Cloud Lead, you will design, configure, and deliver innovative warehouse management...Full timeWork experience placementLive inWork at officeLocal area
- ...myConcerto, that mixes the best parts of Accenture and Oracle to help companies come into their own as digital leaders. Ready to find genius... ...Oracle practice (.)You Are:A senior Oracle Utilities Integration Lead who brings both the architectural vision and the hands-on...Full timeWork experience placementLive inWork at officeLocal areaRemote work
$16.77 - $21.3 per hour
...Additional Qualifications:Minimum of 2 years experience in hospital/hospitality setting desired or more than 1 year in a supervisory or lead role in a hospital/hospitality setting.Minimum Required Experience: 1 YearJob Field: HousekeepingOrganization: Baptist Hospital of...Full time$88.6k - $246.6k
The Solution Implementation Lead is the end‑to‑end execution owner and subject‑matter expert for the development, validation, and operationalization... ...and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn...Full timePart timeImmediate startRemote workWorldwide- The Supervisor, Telemetry Technician at University of Miami Health System leads Telemetry Techs, guiding a shift toward safe, reliable patient monitoring with professional conduct. This role emphasizes supervision, staffing coordination, and continuous improvement of telemetry...Shift work
$18.5 per hour
...stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on... ...Eligibility requirements vary by position. Job Summary The Produce Lead is responsible for overseeing produce operations, ensuring...Weekly payFull timeSeasonal workFlexible hoursBJ's Wholesale Club
Miami, FL2 days ago$20 per hour
...Position Food Unit Lead Location University of Miami – 1350 Miller Drive, Suite 1630, Coral Gables, FL 33146 Compensation $20.00 per... ...standards for presentation, sanitation, safety and portion control. Helps plan menus. Ensures timely, efficient meal service; supervises...Hourly payFull timeTemporary workSummer holidayFlexible hoursShift workChartwells Higher Education Dining Services
Coral Gables, FL3 days ago- ...decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility. Overview of the Lead, Visual role The Visual Merchandising Lead (Visual Lead) position will partner with management and District Visual Manager to...Full timePart timeSeasonal workH1bLocal areaHome officeRelocation packageFlexible hoursShift workWeekend work
Williams-Sonoma
Miami, FL3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Lead. Be the first to apply!
