Legal Intake Specialist

Job Description

Job Description

Full-Time Legal Intake Specialist

We're looking for dedicated and empathetic professionals to join our team as Intake Specialists. This role is a perfect fit for someone who excels at customer service and loves helping others. You will be responsible for handling a high volume of calls, ensuring each one is met with careful attention, a friendly voice, and a deep sense of empathy. This is an in-office position at our North Richland Hills office.

This is your chance to make a difference from day one! You'll use your sharp listening skills to gather information and your quick typing abilities to document interactions accurately. What we care about most is your can-do attitude and your genuine dedication to helping people. No need for prior customer service experience – we provide all the training you'll need to succeed. And, if you're bilingual, particularly in Spanish, that's a fantastic bonus!

This position is all about building relationships. You'll be the first friendly voice our clients encounter, and we count on you to set the tone. While you'll manage a high volume of calls, the key is to connect with each person on a personal level. You'll use your sharp listening skills to understand their needs and provide the supportive, professional experience they deserve, all while being the foundation of our client relationships.

We believe that our team is at its best when it reflects the communities we serve. At Legal Intake Professionals, we are dedicated to building a diverse and inclusive workplace where every employee feels they belong. We are proud of the unique perspectives and experiences each team member brings, and we actively work to create an environment where these differences are celebrated. Our commitment to inclusion isn't just a policy – it's woven into our culture, ensuring that everyone has the support and opportunity to grow and succeed together.

To be successful in this role, you must have:

• Good verbal and written communication skills, specifically: spelling, grammar, and diction
• A professional phone voice that shows customer care and concern
• Active-listening skills to ensure client information is gathered correctly and fully
• The ability to ask appropriate questions
• The ability to converse with various personalities and to collect pertinent details to determine viability of their claims
• Accurate and fast typing skills
• PC/Computer skills in a Microsoft Windows environment
• A flexible schedule, including nights, weekends, and holidays
• A High School Diploma or GED, and must be 18 years of age

We're not just offering a position; we're offering a career path. We're looking for individuals who want to grow with our company for the long haul. We believe in sharing our success, and our Employee Stock Ownership Plan (ESOP) and comprehensive retirement benefits are at testament to our commitment to our team's financial future.

Our benefits for Full-Time Employees include:

• Employee Stock Ownership
• Full Medical, Dental, and Vision Benefits
• Paid Vacation
• Traditional 401K with company matching
• Free Life Insurance policy
• Legal Assistance

Compensation:

• English: $17/Hr
• Spanish: $19/Hr

Shifts Offered:

• Full Time, 40 hours
• You must be available to work a Saturday OR Sunday each week
• You must be very punctual with great attendance.
• Training hours will be during the daytime.
  • Once training is complete, you will move to your full-time shift.

Legal Intake Professionals is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.