Customer Service Representative

Position: Customer Service Representative
Location: Rochester NY
Shift: M-F 8:00am - 5:00pm
Pay Rate: $17.00 - 22.00/hr.

Job Summary

The Customer Service Representative (CSR) performs a wide variety of duties including order entry, telephone coverage, daily reporting, and all aspects of customer support. This role is responsible for ensuring a high level of customer satisfaction by providing accurate information and timely resolution to inquiries and issues.

Job Description

• Respond promptly to customer inquiries via phone, email, or chat
• Handle and resolve customer complaints with professionalism and efficiency
• Provide accurate, valid, and complete information by utilizing the appropriate tools and resources
• Process customer orders, forms, applications, and service requests
• Maintain a positive, empathetic, and professional attitude at all times
• Follow up with customers to ensure issues are resolved and satisfaction is achieved
• Keep detailed records of customer interactions, transactions, comments, and complaints
• Collaborate with internal departments to ensure customer concerns are addressed in a timely manner
• Stay informed and knowledgeable about company products, services, and policies

Job Qualifications

• Minimum of 2 years of experience in customer service
• Associate's degree preferred, or equivalent work experience
• Strong communication skills (verbal and written)
• Ability to remain calm and professional in stressful situations
• Proficiency with computers and customer service software
• Knowledge of Microsoft Office (Word, Excel, Outlook) is required
• Excellent problem-solving skills and attention to detail
• Ability to work independently as well as part of a team

Required Skills / Certifications

• Authorized to work for any employer in the US.
• Knowledge of Microsoft Office (Word, Excel, Outlook) is required
• Excellent problem-solving skills and attention to detail
• Strong communication skills (verbal and written)

Equal Opportunity Employer. M/F/D/V