Customer Service Agent (Return agent)

Customer Service Representative (Full-Time) Location: SIXT Rent a Car – Indianapolis International Airport (IND) Company: Tom Wood Group Employment Type: Full-Time Pay: $17.00 per hour Schedule Shift 1 – Morning

• Sunday–Thursday: 6:00 AM–2:30 PM
• Friday–Saturday: Off

Shift 2 – Afternoon/Evening

• Sunday–Tuesday: 1:00 PM–9:30 PM
• Wednesday–Thursday: Off
• Friday: 1:00 PM–9:30 PM
• Saturday: 10:00 AM–6:30 PM

Job Summary SIXT Rent a Car, a proud member of the Tom Wood Group, is seeking enthusiastic and customer-focused Customer Service Representatives to join our full-time team at the Indianapolis International Airport location. This role is ideal for individuals who enjoy working with people, solving problems, and thriving in a fast-paced environment while providing customers with a smooth and positive rental experience. Key Responsibilities

• Greet customers professionally and assist them throughout the vehicle rental process.
• Process reservations, reservation modifications, and vehicle returns.
• Explain rental agreements, vehicle features, insurance options, and available upgrades.
• Conduct vehicle walk-arounds before and after rentals to document vehicle condition.
• Address customer questions, concerns, and complaints professionally.
• Coordinate with operations to ensure vehicle availability and efficient workflow.
• Maintain a clean, organized, and professional counter and work area.
• Follow all company policies, safety procedures, and customer service standards.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred; hospitality, retail, or automotive experience is a plus.
• Strong verbal and written communication skills.
• Positive attitude and professional, courteous demeanor.
• Ability to remain calm and solution-focused in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Valid driver's license with a clean driving record.
• Ability to work indoors and outdoors in various weather conditions.
• Ability to stand or walk for extended periods and lift up to 30 pounds.

Compensation and Benefits Pay: $17.00 per hour Benefits include:

• Paid time off (PTO) and vacation
• Paid holidays
• Medical, dental, and vision insurance
• 401(k) with company match
• Life and disability insurance
• Training and career development opportunities
• Tuition reimbursement
• DailyPay and Wisely pay options
• Service awards
• Career advancement opportunities within the Tom Wood Group

About the Tom Wood Group The Tom Wood Group is a family-owned, locally operated organization with more than 50 years of experience operating automotive dealerships and rental services across the Midwest and New Zealand. Our culture is built around five core values:

• Humbly Confident
• Passionately Driven
• Sincere Desire to Help Others
• Uncompromising Integrity

Pre-Employment Requirements All offers of employment are contingent upon successfully completing the following:

• Criminal background check
• Motor vehicle record review
• Social Security number verification
• Drug screening

Equal Opportunity Employer: The Tom Wood Group is an Equal Opportunity Employer.