Senior Program Manager, Business Process Transformation

Lead Program Manager, Vendor OperationsWe're looking for a lead program manager to join the GTM Excellence team within Reddit's GTM Strategy & Operations organization. GTM Excellence is responsible for transforming and scaling sales processes, policies, and programs to reduce friction in the sales cycle, drive systemic consistency, and increase seller productivity.Reddit's growth has accelerated dramatically over the past few years. With more than 100 million daily active users and a rapidly growing advertising business, we're investing in the systems, operations, and partnerships that will power our next stage of growth while preserving what makes Reddit unique: real people having real conversations around the topics they care about most.In this role, you'll own and evolve a critical vendor-supported Ad Review program, driving improvements in efficiency, quality, automation, and operational performance. This role requires both strong execution and strategic judgment.Location: Hybrid. Chicago, IL; New York, NY; San Francisco, CA; Los Angeles, CAResponsibilitiesOwn the day-to-day health and long-term performance of Reddit's vendor-supported Ad Review program.Assess the current operating model, identify key gaps, and build a practical plan to improve workflows, accountability, and program performance.Partner closely with vendor leadership to improve execution, strengthen governance, and ensure teams are delivering against clear goals.Build and manage the metrics, reporting, and operating rhythms needed to understand performance, surface risks, and drive better decisions.Act as a trusted bridge between Ad Review, Sales, and the broader Go-To-Market team, helping support revenue goals while protecting the quality and safety of the Reddit platform.Work with Ads Policy, Sales, Product, and Engineering to improve tooling, reduce manual effort, and remove friction from the review process.Turn operational data, escalations, and stakeholder feedback into practical improvements that make the program faster, more consistent, and easier to run.Communicate clearly with senior stakeholders, surfacing risks, tradeoffs, progress, and recommendations.Required Qualifications7+ years of experience in operations, program management, vendor management, or a related role in a fast-moving technology environment.Experience owning and scaling operational programs, ideally in vendor operations, support operations, ad operations, trust & safety, or another high-volume operational environment.Experience working with offshore or outsourced vendor teamsA track record of improving program performance through better processes, stronger metrics, clearer accountability, and scalable solutions.Demonstrated ability to set direction for an operational program, not just manage day-to-day execution.Experience leading change in complex environments where process, policy, tooling, vendor performance, and business needs intersect.Strong analytical skills and comfort using data to diagnose problems, prioritize work, and measure impact.Ability to operate in ambiguity, move quickly, and bring structure to messy or evolving problems.Strong cross-functional leadership skills, including the ability to build trust with Sales/GTM partners and influence Policy, Product, Engineering, and Operations.Excellent written and verbal communication skillsPreferred QualificationsExperience with advertising, ad review, content moderation, customer support, or platform operations.Benefits: Comprehensive Healthcare Benefits and Income Replacement Programs, 401k with Employer Match, Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support, Family Planning Support, Gender-Affirming Care, Mental Health & Coaching Benefits, Flexible Vacation & Paid Volunteer Time Off, Generous Paid Parental Leave