Order Management Specialist

Order Management CoordinatorEl Segundo, CAThis job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected of the role. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to the company's mission, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Liquid I.V.We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard, and empowered to bring their full, authentic selves to work.Liquid I.V. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.About the role:The Food Coordinator at LIV is the heartbeat of our premium customer experience. In this high ? visibility role, you'll deliver white ? glove service to LIV's most important customers — the partners who power our success. You'll be their trusted point of contact, ensuring every order, interaction, and escalation flows smoothly across sales, supply chain, and the customer.You'll also play a key role in leveling up the entire order management team by sharing insights, best practices, and customer learnings that help us grow stronger together.Functions and duties of this role include, but not limited to:Contributes to achieving key performance indicators, including daily sales, on-time performance, open orders, and department efficiency.Ensures the attainment of customer delivery service targets by working with the logistics, distribution, and supply planning teams. Proactively identifies and escalates potential customer issues.Responsible for knowing all aspects and procedures for key accounts, ensuring best in class service and communication.Partner with AR, Sales, and Distribution and Logistics teams to help clear deductions and use that data to create process and procedures to minimize future deductions.Works with Order Management Manager to develop solutions and procedures for common customer problemsQualifications:Bachelor's Degree (preferably in business, economics, or another business-related field)Order Management experience with managing retail customers like Ralphs, Winco, HEB etc.Minimum 2-4 years' experience in CPG or beverage companyAbility to take a set of data and turn it into insights and actionsAble to adapt and think critically under pressure in a constantly changing and sometimes ambiguous environmentStrong organizational skills and attention to detail; dependable and accurateHighly proficient in Microsoft Office (Excel, Word, and PowerPoint) and/or other data analysis/presentation toolsetsQuick learner – not afraid of testing new programs, ways of working, or strategy. Constant seeker of untapped knowledge.Demonstrated ability to interact with vendors and colleagues in a thoughtful and attentive mannerWhat We Give:100% company-paid medical, dental and vision insurance for employees (PPO, HMO and Kaiser options).A 401k plan with company match, short and long-term disability coverage.A generous PTO and sick policy that includes 13+ paid annual holidays.Wellness classes (fitness, mental health, nutrition, finance, etc.).An Employee Assistance Program, including membership for guided meditation for all employees.Monthly tech and wellness reimbursement.An infinite supply of Liquid I.V. for endless hydration!Work Environment:This role is Hybrid office environment with 3 days required in office.Candidates must be authorized to work in the United States without sponsorship.The compensation band for this position is $75,000 - $85,000 annually. The exact salary is determined by various factors including experience, skills, education, geographic location, internal company equity, and budget. The listed range is applicable only to the annual base salary and does not include additional perks, benefits, or applicable bonus eligibility comprising the total compensation package.