Retail Service Representative I

The Fountain Trust Company, a community bank with 20 locations across west-central Indiana and east-central Illinois, is seeking a dedicated Retail Service Representative I to join our team. This position is located at our Lafayette-Creasy branch. As a key member of our customer service team, you will play an essential role in creating positive experiences for our customers while supporting the operational efficiency of the bank. Key Responsibilities: Customer Interaction: Greet customers warmly and provide a welcoming environment. Transaction Processing: Accurately process debit and credit transactions, ensuring all details are correct. Account Management: Open new accounts and assist customers in selecting the best services to meet their needs. Customer Support: Address and resolve customer inquiries or issues with professionalism and courtesy. Cash Handling: Maintain and balance cash drawers and vaults to ensure accuracy and security. Product Promotion: Actively promote and cross-sell bank products and services that align with customer needs. Compliance & Procedures: Follow all bank policies, procedures, and compliance regulations to ensure the safety and integrity of bank operations. Flexibility: Perform other duties as assigned by the branch manager, supporting various banking functions as needed. Required Skills and Qualifications: Customer-Centric: A positive and approachable attitude in all customer interactions. Strong Decision-Making: Ability to make thoughtful decisions in high-pressure situations. Attention to Detail: Meticulous in handling financial transactions and maintaining accurate records. Communication Skills: Excellent verbal and interpersonal skills for building relationships with customers and team members. Multi-tasking: Ability to efficiently handle multiple responsibilities simultaneously. Technology Proficiency: Basic computer skills for processing transactions and managing customer information. Education & Experience: Preferred: Associates degree or equivalent education. Experience: Prior experience in customer service, retail, or cash handling is highly valued. Physical Requirements: Ability to lift up to 40 lbs. when necessary. Language: Bilingual in Spanish is highly desirable. Why Join Us? At The Fountain Trust Company, we value integrity, community, and a customer-first mindset. By joining our team, you'll have the opportunity to grow professionally within a supportive, customer-focused organization. We offer competitive compensation, opportunities for career advancement, and the chance to make a real impact in the communities we serve. #J-18808-Ljbffr The Fountain Trust Company