Guest Services Coordinator

Job Description

Job Description

We are looking for a Guest Services Coordinator to support daily service operations in Madison, Wisconsin. This Long-term Contract opportunity is ideal for someone who thrives in a busy setting, communicates well with customers, and keeps administrative work organized and accurate. The person in this role will help coordinate appointments, manage service-related information, and provide dependable support to both guests and internal teams.

**ON-SITE ONLY NO REMOTE CANDIDATES CONSIDERED**

Responsibilities:

• Organize and confirm service appointments to help technicians maintain efficient daily routes and timely customer support.

• Respond to incoming calls and guest inquiries with professionalism, providing clear updates and helpful information.

• Enter and maintain accurate customer details, service activity, and scheduling information within the company’s business systems.

• Resolve routine service concerns with a calm, solution-oriented approach and elevate more complex issues when needed.

• Work closely with technicians and leadership to improve coordination and support smooth day-to-day operations.

• Monitor scheduling changes and adjust service plans as priorities shift throughout the day.

• Support front-line guest interactions by directing visitors and assisting with service-related requests.

• Contribute to administrative and operational tasks that help maintain a well-organized service department.

• At least 1 year of experience in customer service, dispatching, administrative support, or a related role.
• High school diploma required.
• Strong ability to manage multiple tasks while staying organized in a fast-paced environment.
• Excellent phone communication skills, including experience handling inbound calls and multi-line systems.
• High level of accuracy in data entry and recordkeeping.
• Comfortable using scheduling or business management software for appointment coordination and documentation.
• Valid driver’s license required.
• Detail-oriented and dependable, with the ability to work both independently and as part of a team.