Senior Customer Care Specialist - Manheim

Responsibilities Serve as the client advocate and will be responsible for the client satisfaction based on task ownership and accurate resolution in a fast-paced environment Manage a high volume of tasks that require leveraging various resources to identify the client’s need Clarify and communicate information, research issues, and provide effective resolution while keeping client satisfaction at the core of every decision Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible Manage high volume of tasks in a timely and efficient manner Identify client needs, research issues and provide solutions and/or alternatives Build sustainable relationships and engage clients by providing best-in‑class service Meet and/or exceed established key performance criteria Work across the organization as needed to resolve client requests Assist clients with the onboarding process by providing status of application and registration process Dispatch available vehicles to clients across all regions on an inbound basis Effectively communicate to the client how to use client-facing tools Requirements High School Diploma or GED required; College degree preferred (or equivalent experience) Minimum of 4 years of customer service experience or the equivalent Auction and/or logistics/transportation knowledge a strong plus Excellent oral and written communications skills, particularly in a phone or email context Attention to detail and follow-through Demonstrated ability to adapt in a changing environment Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment Demonstrated experience being a customer-focused, service-oriented professional #J-18808-Ljbffr Jobtailor