PATIENT FINANCIAL SERVICES WORKER/EMERGENCY APPOINTMENTS HOMELESSNESS

Overview PATIENT FINANCIAL SERVICES WORKER/EMERGENCY APPOINTMENTS HOMELESSNESS

TYPE OF RECRUITMENT: OPEN COMPETITIVE – EMERGENCY

EXAMINATION NUMBER: b9193C-EA FILING DATES: September 17, 2025, at 8:00 a.m. (Pacific Time). This examination will remain open until the needs of the service are met and is subject to close without prior notice. Job Objective Department of Mental Health is seeking qualified candidates to fill emergency Patient Financial Services Worker vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Responsibilities Interview patients or their relatives or representatives to obtain financial and other eligibility data and assist patients in preparing, completing, and processing Medi-Cal and other healthcare program applications. Collect data and enter patient information into the LEADER system and other information systems. Interpret provisions and requirements of governmental healthcare programs to develop beneficial plans for patients and the department. Analyze financial and eligibility data and review medical records to establish patient eligibility for federal, state, and county healthcare programs (e.g., Medi-Cal, Ability-to-Pay Plan, Outpatient Reduced-Cost Simplified Application); complete necessary documents within agency time limits. Determine patients\' financial ability to reimburse the County for healthcare services; interview and correspond with patients, relatives, representatives, attorneys, employers, agencies, and insurance companies to obtain, verify, or clarify information, and explain County policies; may secure payments and arrange payment plans. Review and evaluate assets such as deeds, life insurance policies, negotiable securities, and obtain assignments of insurance benefits and third-party liens; determine value. Identify billable resources and healthcare coverage; refer patients to other departments or community resources when appropriate. Review patients\' files to pursue collection of delinquent accounts as needed; recommend suspension or transfer to collection services as appropriate. Selection Requirements Option I: Completion of 60 semester units or 90 quarter units from an accredited college/university AND one (1) year of experience interviewing the public in connection with applications for financial assistance, credit, insurance, medical or hospital services, social security or workers\' compensation. Option II: Two (2) years of experience as a Patient Resources Worker interviewing patients or relatives/representatives to determine patients\' financial resources to pay for health care services. Option III: One (1) year of experience in the supervision of Patient Resources Workers. You MUST meet the above requirements at the time of filing to be appointed to fill vacancies related to this recruitment. Licenses and Physical Requirements License: A valid California Class C Driver License or ability to use an alternative transportation method when needed. Physical Class: Light. Administrative and clerical positions with light physical effort; occasional lifting to 10 pounds; some bending, stooping, or squatting; considerable ambulation may be involved. Additional Information Special Requirement Information: It is important to fill out the job application completely. Attach relevant documents including resumes where directed. Official transcripts must be submitted within seven (7) business days from filing if credit is claimed. The official transcript is a seal-bearing document from the Registrar. A printout from a website is not official. If unable to attach required documents, email them within seven (7) calendar days to View email address on click.appcast.io with the exam title and your full name. Password-protected documents are not accepted. No out-of-class experience will be accepted for this examination. No withhold will be allowed. Examination content and further filing information follow the emergency hiring process with a 90-day initial period and potential for permanent appointment, subject to a 100% performance assessment before the end of the initial period. Application and Filing Information: Apply online via the LA County Employment Application and Supplemental Questionnaire. Applications submitted on paper or with unsolicited documents will not be accepted. Filing may be suspended without notice. Access and submission instructions are available on the official LA County jobs site. EEO/ARDI statements and department contact information are included as required by policy. ARDI supports anti-racism, diversity, and inclusion in recruitment and employment practices. #J-18808-Ljbffr L.A. County Library