NEMT Operator

Job Description

Job Description

NEMT Driver (Part-Time) – Q's Transportation LLC
Gainesville / Alachua County, FL · W-2 Employee · Thursday & Friday, 4:30 AM – 5:30 PM

About Us
Q's Transportation is a locally owned non-emergency medical transportation company serving Gainesville and Alachua County. We specialize in wheelchair and bariatric wheelchair transport, getting patients safely to dialysis, doctor's appointments, hospital discharges, and other medical visits. Our tagline is "Care You Deserve," and we mean it: every rider should feel respected, safe, and cared for from pickup to drop-off.

The Role
We're looking for a dependable, customer service–focused driver to cover our Thursday and Friday shifts (4:30 AM – 5:30 PM). This isn't just a driving job. Many of our riders are elderly, disabled, or not feeling their best, so we need someone who's patient, friendly, and genuinely enjoys helping people. If you've worked in customer service, healthcare, caregiving, or hospitality and you're comfortable behind the wheel of a van, we'd love to hear from you.

What You'll Do

• Safely transport wheelchair and bariatric wheelchair patients to and from medical appointments across Alachua County
• Operate the vehicle's wheelchair lift and properly secure wheelchairs and passengers for every trip
• Greet riders warmly, assist them to and from the vehicle and building entrance, and communicate clearly with patients, families, and facility staff
• Follow the daily trip schedule and update trip statuses in real time using our dispatch app
• Complete pre-trip and post-trip vehicle inspections and report any issues
• Keep the van clean, stocked, and presentable
• Protect patient privacy in line with HIPAA guidelines
• Document and report any incidents, delays, or no-shows promptly

What We're Looking For

• Valid Florida driver's license with a clean driving record
• At least 21 years old (insurance requirement may apply)
• Strong customer service skills: patient, respectful, and calm under pressure
• Reliable and punctual; early morning start times are a must
• Physically able to assist passengers and operate lift equipment
• Comfortable using a smartphone app for trip management
• Able to pass a background check and drug screening

Preferred (Not Required)

• Prior NEMT, healthcare, caregiving, or customer service experience
• PASS, CPR/First Aid, Defensive Driving and wheelchair securement certification (we can help you get certified)

Schedule & Pay

• Thursday & Friday, 4:30 AM – 5:30 PM
• W-2 position, $16/hour
• Paid training, including our driver standards manual