Service Dispatcher
$21 - $27 per hourSuperior Electrical Mechanical & Plumbing, Inc.
Job Type
Full-time
- Receive and process inbound customer emails and service technician calls
- Provide informative and proactive customer service
- Take detailed work order notes and communicate relevant information to internal teams
- Schedule and coordinate service calls within department guidelines
- Create work orders and support documentation to complete service requests
- Monitor technician workflow and job site progress
- Follow-up with service technicians, service managers and account managers regarding work orders, callbacks and paperwork
- Monitor and document GPS on service technicians and provide accurate estimated time of arrivals
- Perform other clerical duties as assigned by the department supervisor
- Minimum of one year of administrative experience
- Must possess accurate data entry skills with the ability to type 35 WPM with no errors
- Ability to multitask and prioritize workflow
- Strong attention to detail and time management skills
- Terminology knowledge in plumbing, electrical or construction is desired but not required
- Medical insurance
- Employee-only 401(k) retirement contributions
- Supplemental insurance options
- Paid sick leave and vacation time
- Opportunities for professional development and career growth
Salary Description
$21 to $27 per hour DOE
Vacancy posted 3 days ago
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