Sales & Logistics Coordinator II - Advanced Materials Dept.

Job Title

Marubeni America Corporation

This position is responsible for delivering exceptional customer service, coordinating logistics, and providing sales support.

Essential Job Duties

• Provides Customer Service
• Receive, process, and enter customer orders into internal control software (i.e. SAP/M OCA)
• Issue invoices
• Assist customers with issues, answer questions, and resolve problems in a timely manner
• Maintain business relationships with customers and suppliers/vendors
• Track shipments, perform traces as requested/needed and update relevant parties
• Monitor customer ordering patterns and follow up with Management on irregularities or missed orders
• Follow up on or assist in post-customer billing and accounting issues and/or procedures
• Performs Logistics Functions
• Verify incoming and outgoing shipments
• Inspect and ensure the accuracy of all logistics-related documents
• Process relevant and necessary paperwork for import/export of countries (BL, Commercial, Inv, etc.)
• Place orders with suppliers as requested
• Arrange transportation relevant to distribution and shipping
• Obtain rates, shipping schedules, and vessel space
• Check and compare all freight charges for accuracy and competitiveness, filing claims on overcharges
• Process payments, prepare receipts, and initiate billing procedures
• File insurance claims
• Perform any other logistics functions as necessary
• Provide Sales Support
• Monitor credit limits on each sale
• Liaise between sales staff and customers
• Perform any other sales support functions as necessary
• Performs Inventory Control Functions
• Monitor invoices and orders
• Ensure that appropriate inventory levels are maintained by other sales support staff
• Track and expedite inventory for delivery as needed
• Organize inventory
• Report any inventory discrepancy to Management in a timely manner

Minimum Education Requirements

• Associates degree

Minimum Experience and Capability Requirements

• 3 to 5 years of related logistics/customer service/sales support experience
• Excellent written and verbal communication skills
• Highly efficient time management skills and ability to prioritize tasks
• Strong capability to multitask and finish assigned projects before deadlines are due
• Strong attention to detail and excellent follow-up skills
• Proficient in Microsoft Office, including Word, Excel, Outlook
• Self-motivated and effective in a team setting and individually
• Ability to work in a multi-cultural business environment

Salary Range

$32.97 per hour to $35.72 per hour ($60,000 to $65,000)

Marubeni America Corporation is an Equal Opportunity Employer Veteran/Disability