Fairfax Animal Hospital - Client Service Representative

Fairfax Animal Hospital - Client Service Representative

Falls Church, Virginia

VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals.

Join Our Front Desk Team at Fairfax Animal Hospital

Full or Part-Time Customer Service Representative (CSR)

At Fairfax Animal Hospital, we believe in practicing excellent veterinary care in an environment that's inclusive, supportive, and just the right amount of fun. We're proud to have built a team where everyone is respected for who they are and where compassion, curiosity, and a healthy sense of humor are part of everyday life.

We're currently looking for a Customer Service Representative to join our front desk team. This role is perfect for someone who's friendly, detail-oriented, and thrives in a fast-paced setting where no two days are quite the same.

What You'll Do:

• Greet clients and patients warmly and professionally you're the first impression, and it matters
• Schedule appointments and procedures accurately using ezyVet
• Keep the front desk and lobby clean, organized, and welcoming
• Assist clients with check-in and check-out, review invoices, and process payments
• Answer phones and respond to emails with clarity, empathy, and efficiency
• Help update and manage client records with attention to detail
• Work collaboratively with the team to ensure smooth daily operations
• Perform end-of-day reporting and payment reconciliation

What We're Looking For:

• A kind, respectful communicator who's confident and calm under pressure
• Strong organizational skills and a keen eye for details
• Prior customer service experience veterinary or medical is a plus
• Experience with ezyVet is helpful, but not required
• A professional appearance and demeanor (personality and individuality always welcome!)
• Someone who values diversity, inclusion, and being part of a truly supportive team

What We Offer:

• Competitive compensation based on experience
• Full or part-time scheduling options
• Health insurance for eligible team members
• A collaborative, friendly work environment that supports growth and individuality
• A team that takes care of each other and loves what we do

At Fairfax Animal Hospital, we take excellent patient care seriously but not ourselves. You'll be joining a compassionate, collaborative, and slightly quirky team that believes great care starts with empathy, clear communication, and a good sense of humor. We value diversity, continued learning, and creating a welcoming space where you can bring your whole self to work whether that means colorful scrubs, strong coffee preferences, or a talent for calming even the most nervous pet parents.

This full- or part-time role is perfect for an experienced Customer Service Representative who thrives in a fast-paced environment and enjoys being the friendly, organized, and professional face of the clinic. If you're skilled, kind, and know how to keep things running smoothly we'd love to meet you.

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.