Customer Service Specialist - (Bilingual) La Palma CA HQ

At CJ Schwans we dont just make food we help create moments that matter. From kids devouring pizza after soccer practice to students laughing over dumplings in a cafeteria to families enjoying pie during the holidays our team members play an important role in bringing those everyday moments to life. Our portfolio includes iconic pizzas global flavors and timeless desserts from brands like Red Baron bibigo Tonys Big Daddys Freschetta Pagoda Edwards and Mrs. Smiths . Enjoyed in homes schools restaurants and just about everywhere people shop and eat our products reflect a commitment to quality innovation and the power of food to bring people together.

Join our Customer Service Team as a Customer Service Specialist in Ethnic Sales where you will play a critical role in delivering exceptional customer experience . Youll serve as the primary point of contact for order management partnering with customers Sales Supply Chain Transportation and Distribution to ensure orders are delivered accurately and on time. If you enjoy solving complex problems building strong relationships and identifying ways to improve processes this is an opportunity to make a meaningful impact every day. This role is based in our La Palma office.

What You Will Do:

• Manage the end-to-end order fulfillment process ensuring accurate order entry billing and on-time delivery.
• Serve as the primary customer contact for order inquiries inventory availability and service-related issues.
• Partner with Sales Supply Chain Manufacturing Distribution and Transportation teams to resolve fulfillment challenges and meet customer expectations.
• Monitor inventory demand and customer requirements to proactively identify risks and implement solutions.
• Analyze service metrics and key performance indicators (KPIs) to drive continuous improvement in customer service and order management performance.
• Communicate product availability inventory constraints and service updates to customers and internal stakeholders.
• Identify process improvement opportunities escalate critical issues as needed and support initiatives that enhance service efficiency and cost performance.

What We Look For:

• 3 years of experience in customer service customer support or process improvement role
• Bilingual Korean and English
• Experience in the consumer-packaged goods (CPG) or supply chain industry preferred
• Results-driven with strong organizational and prioritization skills
• Strong problem-solving communication and interpersonal skills with the ability to build relationships collaborate effectively and deliver excellent customer service
• Proficient in Microsoft Office (Excel Word and Outlook); SAP experience is a plus

What We Offer:

The base salary range for this position is $70000 to $75000 annually with eligibility for a 5% annual incentive bonus based on organizational performance. The range reflects factors such as experience skills education certifications and location and starting salary may fall anywhere within the stated range.

Beyond base salary we offer a competitive Total Rewards package designed to support your overall well-being including comprehensive health benefits time off programs and retirement and financial offerings.

CJ Schwans and its subsidiaries are Equal Opportunity Employers. All qualified applicants will be considered without regard to race color religion gender age disability veteran status national origin or any other protected characteristic. We provide reasonable accommodations for individuals with disabilities or sincerely held religious beliefs. For accommodation requests or assistance with the application please email .

Required Experience:

IC