Cafe Food Service Worker Per Diem

Cafeteria Worker

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Cafeteria Worker performs a variety of food service duties to support the safe preparation, assembly, distribution, and service of meals for hospital patients, visitors, and staff. This role helps maintain a clean, sanitary, and customer-focused environment while ensuring compliance with food safety and quality standards.

Essential Functions

• Provide excellent customer service by anticipating and responding to customer needs and resolving concerns promptly and professionally.
• Maintain cleanliness and sanitation of work areas, equipment, and food service stations.
• Adhere to all HACCP and food safety standards, policies, and procedures.
• Participate in department meetings, in-services, and required training programs.
• Report product shortages, operational concerns, equipment issues, and discrepancies to supervisors.
• Support departmental goals and initiatives aimed at improving operations, quality, and customer satisfaction.
• Work in a variety of food service areas including the cafeteria, tray line, kitchen, and patient meal service operations.
• Set up, stock, and replenish food stations for meal service.
• Assemble and deliver patient meal trays and serve food and beverages to retail customers.
• Retrieve meal trays from patient rooms and transport food service supplies as needed.
• Clean and sanitize stations, equipment, floors, and work areas following meal service.
• Operate food service equipment such as dish machines and trash compactors.
• Perform general housekeeping duties including mopping floors and maintaining sanitary conditions throughout the department.
• Assist with food preparation and replenishment for cafeteria and patient meal service operations.
• Complete assigned sanitation and cleaning projects.
• Support the onboarding and training of new employees and assist with cross-training team members.

Qualifications

• High School Diploma or GED preferred.
• Relevant experience may be considered in lieu of a degree.

• Previous food service, cafeteria, restaurant, hospitality, healthcare, or customer service experience preferred.

Knowledge, Skills, and Abilities

• Demonstrates commitment to organizational I C.A.R.E. standards and customer service excellence.
• Ability to read and understand menu items and food production instructions in English.
• Ability to communicate effectively in English.
• Strong interpersonal and customer service skills.
• Ability to work efficiently in a fast-paced environment while managing multiple tasks.
• Ability to safely push and transport carts, trucks, food trays, and supplies.
• Ability to maintain high standards of cleanliness, sanitation, and food safety.
• Dependable, team-oriented, and committed to providing quality service to patients, visitors, and staff.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Lifting Occasionally (3-33%)
• Carrying Occasionally (3-33%)
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Reaching Occasionally (3-33%)
• Feeling Constantly (67-100%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Rotating (United States of America)

Pay Range

$18.10 - $24.36/Hourly

Grade

SF1001

MGH Institute of Health Professions