Service Dispatcher - EXP
LanceSoft
Service Dispatcher
Location: Baltimore, MD 21227
Duration: 12 months
Payrate: $16.00 W2 (all inclusive)
Work Type: Fully onsite
Working Hours: Monday-Friday 7-4pm
Key Responsibilities
Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
Partner with Service Manager & Account Management Processor to prepare bi-weekly technician schedule
Proactively distribute work orders for jobs daily
Adhere to scheduling guidelines and work order priority to manage schedule
Assist with the management and recording of non-productive technician time
Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs
Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general
Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed
Education: HS Diploma/GED
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