Supportive Housing Program Manager

Job Description

Job Description

Position Summary

The Supportive Housing Program Manager is responsible for overseeing all operations, programming, and staff within the sober living home. This position manages a team of residential staff, drives program development, ensures compliance with legal and organizational standards, and executes strategic decisions to maintain a high-quality, recovery-focused environment. The Program Manager holds hiring and disciplinary authority for residential staff, manages budgets, and sets policies to advance organizational goals.

Essential Duties and Responsibilities

Staff Management and Leadership

• Directly supervise, schedule, and evaluate at least two full-time residential employees, providing coaching, training, and performance feedback.
• Conduct interviews and make hiring, promotion, and disciplinary decisions for residential staff.
• Lead regular staff meetings and ensure proper implementation of organizational standards and practices.
• Develop, implement, and update staff training programs and performance metrics.

Program Operations and Development

• Design and implement new programming and recovery initiatives for residents; assess effectiveness and make strategic improvements.
• Oversee compliance with organizational guidelines and state/federal regulations, developing policies as needed.
• Develop and administer the household operating budget, monitor expenses, and approve purchases for supplies and maintenance.
• Establish and maintain partnerships with community organizations and service providers to enhance program offerings.

Resident Services Oversight

• Oversee resident services and ensure all operations are aligned with best practices in recovery and supportive housing.
• Respond to significant resident issues, crises, and policy violations; delegate routine supervision to staff.
• Collect and analyze program data to drive continuous improvement.

Communication and Reporting

• Serve as primary liaison to the Executive Director and organizational leadership, providing regular updates, analysis, and recommendations.
• Prepare and present program performance reports, budgets, and improvement plans.

Qualifications

• Bachelor’s degree (required); advanced degree in social services, human services, psychology, or related field (preferred).
• At least two years in a supervisory role, ideally within recovery housing or behavioral health.
• Demonstrated experience in staff management, organizational leadership, and budget administration.
• Excellent judgment, organizational, and communication skills.

Work Schedule

• Full-time, salaried. Position may require periodic evening or weekend work for emergencies, oversight, or program events.
• On-call responsibilities for high-level emergencies only.

Work Environment

• Professional, administrative, and residential settings; some local travel for meetings or community relations required.  
• Live-in position