Resident Manager - Live in

Resident Manager – Multifamily Residential

Brooklyn, NY

Company Description:

Atlas Capital Group, LLC is a full-service real estate investment, development, and management firm with a primary focus on New York and Los Angeles. Atlas’ vertically integrated team includes more than 100 professionals engaged in development, asset management, property management, leasing and accounting. To date Atlas has invested in 58 office, retail, residential, hotel, industrial, and mixed-use real estate investments comprising approximately 10.7 million square feet and $5.5 billion of total capitalization. ACG Property Management is a wholly owned subsidiary of Atlas Capital Group, LLC.

Position Description:

ACG Property Management is currently seeking a Resident Manager for a Class-A, 675,000-square-foot mixed-use property featuring 900+ residential units, ground-floor commercial spaces, and unparalleled amenities in Bushwick, Brooklyn. The candidate will work closely with the on-site property management team to oversee daily building operations. The ideal candidate will have 5+ years of relevant building operations experience, with responsibilities including:

Resident Manager – Duties & Responsibilities

• Oversee the operation, maintenance, and repair of all building systems, including HVAC, cooling towers, electrical, plumbing, boilers, domestic hot water systems, and building controls; troubleshoot issues and coordinate repairs as needed.
• Conduct regular property inspections and ensure common areas, mechanical spaces, building exteriors, and back-of-house areas are maintained in a Class- A manner.
• Develop and maintain a preventive maintenance program for building systems and equipment, including required inspections, testing, certifications, and service records.
• Work closely with the Senior Property Manager on property operations, maintenance priorities, staffing, unit readiness, vendor performance, regulatory compliance, budgeting and capital projects.
• Ensure resident service requests are completed promptly with a high standard of customer service.
• Oversee apartment turnovers, ensuring units are rent-ready promptly while minimizing vacancy downtime.
• Oversee janitorial and handyman teams and coordinate with third-party service providers, including parking operators, front desk/concierge staff, amenity providers, and other on-site partners, on maintenance and operational needs.
• Manage building vendors and contractors, including scheduling, quality control, follow-up on repairs and recommendations, and participation in bidding and vendor selection.
• Ensure compliance with applicable NYC and NYS requirements, including HPD, DOB, FDNY, DEP, and DSNY. Proactively identify and correct conditions that may result in violations.
• Ensure vacant commercial spaces are maintained in show-ready condition for leasing and coordinate maintenance, access, and operational needs for existing commercial tenants.
• Respond to building emergencies and coordinate staff, vendors, and contractors as needed.
• Coordinate snow and ice removal and actively participate as necessary.
• Maintain appropriate building equipment, materials, and parts inventories.
• Proactively communicate issues, recommended next steps, and ensure outstanding matters are tracked through resolution.
• Coordinate and lead special projects as assigned.

Skills and Requirements:

• High school diploma or general education degree (GED) or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired.
• Minimum five years of hands-on experience in a skilled trade, such as HVAC, plumbing, or electrical.
• Experience reading and interpreting documents such as blueprints, safety rules, operating and maintenance instructions.
• FDNY Certificates of Fitness (COFs) S-12 (Sprinkler Systems) and S-13 (Standpipe Systems) preferred.
• Strong computer skills, including proficiency with property management software, mobile apps, digital work order systems, and Building Management Systems (BMS).
• Excellent communication skills.