Customer Supply Chain Reporting Analyst

Customer Supply Chain Reporting Analyst

Improving Health through Science and Technology! At Aptar Pharma, we specialize in Drug Delivery offering Innovative Devices, Services and Solutions focused on the Patient Experience. Aptar Pharma is part of Aptar Group, a global leader of dispensing systems for the packaging industry. Aptar Pharma has been setting the standard in drug delivery for decades providing health technology solutions and services enabling effective patient treatment. Be You, Be Aptar!

What You Will Do at Aptar Pharma: The Customer Supply Chain Reporting Analyst is responsible for analyzing, tracking, and reporting sales order performance across the order-to-cash process. This role ensures data accuracy, visibility of KPIs, and timely insight to support Sales, Finance and Customer Supply Chain teams, ensuring that all stakeholders have accurate, timely visibility into order status and service levels.

What Aptar Pharma Is Looking For:

• Develop and maintain monthly, quarterly and annual order-to-cash reports, such as Outlook, YEE, YTD, order entry, delivery accuracy, delays, forecast, backlog, etc.
• Support month-end close and revenue reporting activities.
• Generate daily, weekly, and monthly reports on order status, backlog, and fulfillment, unconfirmed and outstanding orders.
• Investigate root causes of order entry and processing delays, shortages, or revenue fluctuation by analyzing order flow, exceptions, and trends to identify risks and improvement opportunities.
• Prepare management dashboards and executive summaries.
• Support forecasting and demand planning with order data insights.
• Support customer reviews with order and delivery performance data.
• Enter and manage surcharges, price conditions, and other controls required by the business.
• Ensure data integrity across system and reporting tools: SAP, Excel, etc.
• Validate order data and resolve discrepancies with Customer Supply Chain and Sales teams.
• Assist with system upgrades, data harmonization, and reporting automation.
• Drive continuous improvement initiatives using order performance insights.

What You Will Bring On The Journey:

• Bachelor's degree in business, Supply Chain, or related field.
• 3–5 years of experience in sales operations, order management, or reporting. Must have ERP (SAP) experience.
• Analytical mindset with attention to detail.
• Advanced/Expert Excel skills.
• Order-to-Cash process knowledge.
• Data analysis and visualization.
• Cross-functional collaboration.
• Continuous improvement mindset.

What We Offer:

• An exciting, diverse and value based working environment.
• Award-winning corporate university offering personal development and training opportunities.
• Competitive base salary.
• Contribute to the communities where we reside.
• Innovative benefits plan which includes: 401k plan with Company matching benefit, paid time off, medical, dental, vision, life, disability and more.

Compensation and Base Annual Pay In compliance with pay transparency requirements, the salary range for this role is $62,000 to $99,000 annually. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Aptar also offers a variety of benefits, including health, life, and disability insurance, 401(k) match and employer retirement savings contribution, flexible spending accounts, EAP, education assistance, parental leave, paid time off, company-paid holidays, and more. The specific programs and options available to an employee may vary depending on location, pay class, or other factors.

BE YOU, BE APTAR! Aptar is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.