Seating Specialist

Summary Global Furniture Group is a leading North American manufacturer of furniture solutions, offering a broad range of high-quality, value-driven products for the workplace, education, healthcare, and hospitality markets. With over 50 years in operation and more than 4,000 employees worldwide, Global has a strong presence across Canada, the US, Mexico, China, and the UK. As a recognized leader in the industry, Global currently has an immediate career opportunity at our Marlton NJ distribution center. The Seating Specialist supports internal and external customer seating product inquiries. Accountable for being the seating knowledge leader, this person works closely with product management, customer care, engineering, production, system setup and specification teams to find answers to customer inquiries. Accountable for maintaining and updating sales tools and documentation and ensuring alignment of our systems. PRIMARY GOALS: 1) An information resource for seating inquiries from field sales, customers, customer service, design and contracts. 2) Manage, store and organize seating information for ease of recall, reporting and sharing. 3) Consolidate information and coordinate details and responses for warranty claims. Essential Duties and Responsibilities Evaluate basic warranty requests ensuring relevant information is collected, then distributed Identifies inconsistencies (tools, documents, system, etc.) and drives resolutions. Maintains approved Carded textile list to ensure spec tools are aligned. Resolves textile approval/condition code inconsistencies and inquiries. Manages minor price list edits and updates with Marketing. Develops, reviews and creates assessment reports for product option sales (finishes, features, etc.) providing key market insights for VP and Directors of Seating. Assists VP Seating and Dir. Of Seating Sales with market research and product specific evaluation initiatives. Provides technical detail investigations and creates and maintains tools to share and find details for customer inquiries, bids and contract responses. Create, update or review PMC documents such as pricelist drafts, spec sheet edits, brochure edits, model logic documentation, upcharge lists, approved textile lists and graded textile upcharges Provides spec sheet reviews for consistency, accuracy and completeness Perform additional tasks as business needs require Education/Experience High school diploma or general education degree (GED); or two to three years related experience and/or training; or equivalent combination of education and experience or military equivalent. The qualified candidate is a detail oriented, inquisitive, problem solver who thrives on creating order and process. Strong interpersonal, written, and verbal skills. Customer service oriented. Independent, self-starter with ability to work with a wide range of people/positions. Some product manufacturing and/or engineering knowledge is a plus. Demonstrated ability to effectively use Microsoft Office software and tools currently used in Global Furniture Group. Working Conditions/Physical Requirements The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. The noise level in the work environment is typically moderate. While performing the duties of this position, the employee is regularly required to sit and use hands to fingers, handle, or feel. The employee frequently communicates verbally and must be able to hear. Occasional walking is required, as well as reaching with hands and arms, and the ability to stoop, kneel, crouch, or crawl. Specific vision abilities required for this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WHO WE ARE Global Furniture Group is a leading North American Manufacturer of furniture solutions. Global offers a broad range of furniture products designed for the workplace, education, healthcare + hospitality markets, delivering exceptional value and quality to its network of dealers, designers and customers. Operating for 50+ years and employing more than 4,000 people worldwide, Global has locations throughout Canada, the US, Mexico, China and the UK. COMPENSATION & BENEFITS Actual base pay offered will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Global, an individual may not be hired at the high end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. (If a bonus or commissions see below for additional sentence). Global offers a comprehensive employee benefit program that enables our employees to stay healthy, feel secure, and maintain a work/life balance. The following are benefits we offer employees (or may be eligible for): Paid Time Off | Holiday Pay | Medical/Prescription Insurance | Dental Insurance | Vision Insurance | Health Savings Accounts (HSA) | Company-Paid Life and AD+D Insurance | Company Sponsored Long-term Disability | Short-term Disability | Voluntary Life Insurance | Employee Assistance Program (EAP) | Critical Illness and Accidental Injury Insurance | FSA | 401(k) & Roth 401(k) BONUS/COMMISSIONS This position is also eligible for a performance-based bonus based on individual/department goals as well as overall company performance. WHERE WE ARE Global has distribution centers and showrooms located all across the USA + Canada. Global USA Showrooms: Atlanta | Boston | Chicago | Irvine | Miami | NYC | Philadelphia | Phoenix | Washington DC Global USA Showrooms + Distribution Centers: Atlanta | Baltimore |Chicago | Cincinnati | Dallas | Denver | Houston | Kansas City | Los Angeles | Miami | Philadelphia | Seattle | Tampa You can visit us at . Work Authorization: Must be legally authorized to work in the U.S. on a full-time basis. Global does not sponsor work authorization or visas for this role. Global is a smoke-free, drug-free workplace and equal opportunity employer. Qualified applicants will receive consideration for this position without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. To request assistance in completing this application, please call View phone number on click.appcast.io and ask for Human Resources. Veterans encouraged to apply.