Assistant Rooms Manager - Sun Mountain Lodge Winthrop, WA

Job Description

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Assistant Rooms Manager at Sun Mountain Lodge, Winthrop, WA.

Position Summary

The Assistant Rooms Manager supports the Rooms Director in delivering a seamless, refined guest experience. This role helps oversee daily front office operations, ensuring personalized service, smooth arrivals and departures, and adherence to brand standards.

Key Responsibilities

• Deliver warm, polished, and anticipatory service to all guests.
• Maintain hotel guest service standards at all times.
• Contribute to hotel profitability and overall guest satisfaction.
• Support daily front office operations, ensuring efficiency and service excellence.
• Assist with VIP arrivals, special accommodations, amenities, and guest preferences.
• Coordinate with Reservations, Housekeeping, and other departments to ensure seamless service.
• Step in to perform front desk, reservations, or operator duties as needed.
• Handle guest concerns with professionalism, discretion, and sound judgment.
• Assist with scheduling, forecasting arrivals and departures, and managing room inventory.
• Participate in Manager on Duty (MOD) rotation and support operations during emergencies.
• Room Quality & Inspections
  • Conduct daily inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness standards are met.
  • Monitor room readiness and coordinate with the Front Desk regarding arrivals, departures, and VIP accommodations.
  • Ensure guestrooms meet brand standards, company expectations, and guest satisfaction requirements.
  • Perform quality assurance inspections and address deficiencies promptly.

• Housekeeping Operations

  • Assist in overseeing the daily operations of the Housekeeping Department.
  • Coordinate room assignments and staffing levels to maximize efficiency and productivity.
  • Monitor housekeeping productivity and ensure rooms are cleaned within established timeframes.
  • Ensure proper inventory and distribution of linens, amenities, cleaning supplies, and equipment.
  • Assist with scheduling and labor management to align staffing with occupancy levels.

• Team Leadership & Training

  • Supervise Housekeeping Supervisors, Room Attendants, Housepersons, and Laundry staff as assigned.
  • Train employees on cleaning procedures, safety standards, chemical handling, and company policies.
  • Conduct coaching, performance evaluations, and disciplinary actions when necessary.

  • Promote a positive work environment focused on teamwork, accountability, and guest service.

• Safety & Compliance

  • Ensure compliance with OSHA regulations, safety procedures, and hotel policies.
  • Monitor proper use and storage of cleaning chemicals and equipment.
  • Conduct routine safety inspections and identify potential hazards.
  • Assist with accident investigations and incident reporting.
  • Ensure adherence to health and sanitation standards.

• Inventory & Cost Control

  • Monitor housekeeping supply inventories and assist with purchasing requests.
  • Control departmental expenses while maintaining service standards.
  • Minimize waste, loss, and damage to hotel assets.
  • Assist with linen and uniform inventory management.

• Preventative Maintenance Coordination

  • Identify maintenance issues within guestrooms and public spaces.
  • Coordinate with the Engineering Department to ensure timely repairs.
  • Follow up on work orders and track completion.

Qualifications

• Minimum of three (3) years of hotel or guest service supervisory experience.
• Strong communication, organizational, and guest‑relation skills.
• Ability to remain poised in a fast‑paced, service‑oriented environment.
• Flexible schedule, including evenings, weekends, and holidays.
• High School Diploma or equivalent required; college degree preferred.
• Authorization to work in the U.S. required
• Must have excellent verbal and written communication skills including outstanding client relations.
  • Must have outstanding interpersonal skills and customer service standards.
  • To be successful, you must be highly organized.

Physical Requirements

• Ability to stand for extended periods and move throughout the property.
• Ability to lift up to 25 lbs.
• Maintain a polished, professional appearance consistent with luxury brand standards.

• All team members must maintain a polished, professional appearance consistent with luxury brand standards.

• Benefits:

  Salary-$25.00-$28.00

  Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account

  Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match

  Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time – 1 hour accrued per 30 hours worked

  Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day

Hotel Equities is an Equal Opportunity employer. The hotel complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Hotel Equities is committed to a policy of non-discrimination and is dedicated to providing a positive discrimination-free work environment.