Medical Office administration
Cervello-Wellness
Benefits:
401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Paid time off
Bonus
Cervello-Wellness is seeking a compassionate, highly organized Medical Office Administrator (Bilingual English/Spanish) to support daily operations at our outpatient mental health clinic. This role ensures a smooth patient experience, supports providers, and maintains compliance with HIPAA and behavioral health privacy standards.
Key Responsibilities
Greet and support patients with professionalism and empathy
Schedule intakes, therapy, med management, and follow-ups (in-person + telehealth)
Manage phones, emails, and portal messages; route concerns appropriately
Maintain accurate EHR documentation (intake forms, consents, ROI, demographics, insurance)
Verify insurance eligibility, support authorizations/referrals, collect copays/balances
Track cancellations/no-shows, manage waitlists, and coordinate provider calendars
Assist with office operations, supply ordering, and administrative support for clinicians
Follow clinic safety/crisis-routing protocols (non-clinical) and maintain confidentiality
Requirements
Bilingual (English/Spanish) required
Minimum 5 years of experience in a medical or mental health office setting
Strong scheduling, customer service, and data accuracy skills
Comfortable with EHR/EMR systems, phone systems, and basic telehealth troubleshooting
Vacancy posted 1 day ago
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