Security Officer Warehouse Customer Service

Job Description

Job Description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Unarmed Patrol Customer Service in Wilmington, MA , you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As an Unarmed Patrol Officer at a dynamic technology, media, and telecommunications location, you will conduct routine patrols, maintain a visible presence to help deter incidents, monitor access points, and support a welcoming environment. You will provide outstanding customer service, communicate professionally with employees and visitors, and report security-related concerns. Join Allied Universal’s agile, reliable, innovative team, where caring, teamwork, and integrity guide every shift.

Position Type: Full Time

Pay Rate: $20.32 / Hour

Job Schedule:

DayTimeMon10:00 PM - 06:00 AMFri10:00 PM - 06:00 AMSat10:00 PM - 06:00 AMSun10:00 PM - 06:00 AM

What You'll Do:

• Provide customer service to employees, visitors, vendors, and delivery personnel at a technology-focused location by carrying out site-specific procedures, access protocols, and emergency response activities when appropriate.
• Conduct regular and random unarmed patrols of office areas, common spaces, parking areas, building perimeters, and other assigned locations to help identify and report security-related concerns.
• Monitor access points, verify credentials and visitor authorization in accordance with site policies, and document entry, exit, and delivery activity as required.
• Respond to incidents, alarms, and critical situations in a calm, professional, problem-solving manner; notify appropriate personnel and complete required incident documentation.
• Maintain detailed daily activity logs and communicate observed conditions, policy violations, and maintenance-related concerns to Allied Universal leadership and site contacts.

Minimum Requirements:

• Customer service experience is preferred.
• Access control and badge experience is preferred.
• Loss prevention experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit:

Requisition ID

2026-1716383