Shift Leader

SHIFT LEADER

THE TORCHY’S LEGACY BEGAN IN AUSTIN, TEXAS IN 2006 WITH AN IDEA, A DEDICATED EXECUTIVE CHEF, AND A FOOD TRAILER TO NOW OPERATING RESTAURANTS NATIONWIDE.

WHAT WE NEED

AS A SHIFT LEADER, YOU WILL ENSURE EVERY SHIFT RUNS SMOOTHLY AND WE DELIVER A DAMN GOOD EXPERIENCE TO OUR GUESTS. YOU WILL BALANCE HANDS-ON INVOLVEMENT WITH GUIDING AND SUPPORTING THE TEAM, TAKING RESPONSIBILITY FOR BOTH FRONT OF HOUSE (FOH) AND BACK OF HOUSE (BOH) ACTIVITIES.

WHAT YOU’LL DO

• SHIFT LEADERSHIP: YOU WILL LEAD SHIFTS WITH A FOCUS ON DELIVERING EXCEPTIONAL GUEST EXPERIENCES, MANAGING TEAM DYNAMICS, AND ENSURING OPERATIONAL EXCELLENCE.
• KEY HOLDER RESPONSIBILITIES: YOU MAY SERVE AS A KEY HOLDER, RESPONSIBLE FOR OPENING AND CLOSING THE RESTAURANT, INCLUDING SETTING UP AND SECURING THE FACILITY.
• TASK DELEGATION: YOU WILL IDENTIFY, PRIORITIZE, AND DELEGATE TASKS TO TEAM MEMBERS TO KEEP THE RESTAURANT RUNNING EFFICIENTLY DURING YOUR SHIFT.
• GUEST EXPERIENCE: YOU WILL ACTIVELY ENGAGE WITH GUESTS TO ENSURE THEIR NEEDS ARE MET AND ADDRESS ANY CONCERNS WITH URGENCY AND CARE.
• TEAM SUPPORT: YOU WILL ASSIST IN HIRING, TRAINING, AND MENTORING TEAM MEMBERS TO HELP THEM ACHIEVE THEIR POTENTIAL AND MEET PERFORMANCE STANDARDS.
• OPERATIONAL EXCELLENCE: YOU WILL MAINTAIN KNOWLEDGE OF FOH AND BOH PROCESSES, INCLUDING RECIPE ADHERENCE, FOOD SAFETY, AND CLEANLINESS STANDARDS.
• INVENTORY AND PREP MANAGEMENT: YOU WILL SUPPORT INVENTORY MANAGEMENT, ENSURE PROPER PREP LEVELS, AND CONDUCT LINE CHECKS TO UPHOLD FOOD QUALITY.
• CASH HANDLING: YOU WILL SUPERVISE CASH MANAGEMENT, ENSURING ACCURACY AND ADHERENCE TO COMPANY POLICIES DURING OPENING AND CLOSING ACTIVITIES.
• COMPLIANCE AND SAFETY: YOU WILL COMPLETE AND ENSURE COMPLIANCE WITH ALL HEALTH, SAFETY, AND REGULATORY CHECKLISTS.
• PROBLEM-SOLVING: YOU WILL RESOLVE GUEST OR TEAM MEMBER ISSUES WITH A SENSE OF URGENCY AND PROFESSIONALISM, ESCALATING CONCERNS WHEN NECESSARY.
• FLEXIBILITY: YOU WILL PERFORM OTHER DUTIES OR SPECIAL PROJECTS AS ASSIGNED TO MEET EVOLVING BUSINESS NEEDS.

HOW YOU’LL DO IT

• LEADERSHIP: YOU WILL SET THE TONE FOR THE TEAM, DEMONSTRATING TORCHY’S VALUES AND FOSTERING A POSITIVE WORK ENVIRONMENT.
• ADAPTABILITY: YOU WILL REMAIN CALM AND EFFECTIVE IN A FAST-PACED, DYNAMIC ENVIRONMENT, HANDLING CHALLENGES WITH CONFIDENCE AND CREATIVITY.
• COMMUNICATION: YOU WILL ENSURE CLEAR AND OPEN COMMUNICATION WITH TEAM MEMBERS, PROVIDING DIRECTION, FEEDBACK, AND ENCOURAGEMENT.
• ATTENTION TO DETAIL: YOU WILL UPHOLD HIGH STANDARDS FOR FOOD QUALITY, SAFETY, AND CLEANLINESS, ENSURING EVERY DETAIL CONTRIBUTES TO AN EXCELLENT GUEST EXPERIENCE.
• TEAMWORK: YOU WILL WORK COLLABORATIVELY WITH ALL TEAM MEMBERS, BUILDING TRUST AND RESPECT TO ACHIEVE SHARED GOALS.

WHAT YOU NEED

MINIMUM QUALIFICATIONS

• EXPERIENCE IN A SUPERVISORY OR LEADERSHIP ROLE IN A RESTAURANT OR SIMILAR ENVIRONMENT.
• STRONG UNDERSTANDING OF FOOD SAFETY, GUEST SERVICE, AND RESTAURANT OPERATIONS.
• REQUIRED STATE ALCOHOL-SERVER AND MANAGER SERVSAFE CERTIFICATIONS.
• FLEXIBILITY TO WORK VARYING SHIFTS, INCLUDING EVENINGS, WEEKENDS, AND HOLIDAYS.
• ABILITY TO LIFT, PUSH, PULL, OR CARRY HEAVY OBJECTS UP TO 40 POUNDS AND TO STAND OR WALK FOR EXTENDED PERIODS.

PREFERRED QUALIFICATIONS

• Bilingual English/Spanish, a plus.
• EXPERIENCE IN TRAINING, MENTORING, AND DEVELOPING TEAM MEMBERS.
• FAMILIARITY WITH INVENTORY AND CASH-HANDLING PROCESSES.
• PROVEN ABILITY TO HANDLE HIGH-PRESSURE SITUATIONS WITH PROFESSIONALISM.

Let’s TACO ‘bout why it pays to be a Torchy’s Team Member:

• $17.00 - $23.00 per hour based on experience
• Flexible schedules
• Incredible growth opportunities. This is more than just a job…it can lead to a Damn Good career!
• Damn Good food discount card for you AND your spouse
• Access to all benefits including medical, dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months
• Paid Time Off (PTO) after 1 year of employment
• Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis