Marketing Operations Manager

Marketing Operations Manager

Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs:

• Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women
• Children's Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR
• Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions.
• Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.

Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve.

Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.

The Marketing Operations Manager here at Community Health Choice leads the marketing team's project management function, overseeing the planning, execution, governance, and optimization of marketing initiatives that support member growth, retention, engagement, and enterprise communications across all divisions of the business. As a key operational partner to the Senior Manager of Creative Marketing, growth leadership, and other internal stakeholders, this role translates strategic priorities and marketing requests into structured project plans, clear workflows, timelines, dashboards, and performance reports. The position also owns and optimizes the department's project management software platform including workflow design, ticket intake processes, project templates, automations, permissions, and reporting dashboards to ensure transparency, accountability, effective prioritization, capacity planning, and a consistent experience for internal stakeholders.

The Marketing Operations Manager manages the end-to-end marketing request intake process from submission through completion clarifying business objectives and scope, gathering required inputs, confirming timelines, and aligning each request with departmental priorities and available resources. The position also coordinates and oversees work by external partners (including contractors, agencies, and vendors), managing their onboarding, setting expectations, tracking tasks, and ensuring deliverables meet departmental standards, brand guidelines, and required approval processes. Additionally, the Manager monitors project workloads and campaign performance through regular reporting, providing actionable insights to leadership, proactively identifying risks and process gaps, and recommending practical solutions to drive continuous improvement. Throughout these responsibilities, the Marketing Operations Manager ensures all marketing operations align with Community Health Choice policies and applicable federal and state regulations.