Senior Manager, Communications

Job Description

Job Description

Responsible for creating and managing communications, standard operating procedures, and training materials for Store Operations. Partners with internal teams to ensure clear, accurate messaging, maintains a digital content repository, and keeps materials up to date. Serves as a key resource across the organization while also leading and developing a team.

Essential Duties and Responsibilities

• Meets and communicates with business partners to determine communication needs related to Store Operations.
• Responsible for translating common and specific business practices into written standard operating procedures.
• Creates special communication vehicles based on requirements outlined in meetings, conference calls and written documentation.
• Designs and creates reference and training materials related to specific Store Operations projects.
• Reviews, proofreads and offers feedback on the written document produced by others.
• Learns and understands store presentation and operational standards.
• Manages an online repository of digital information.
• Develops a regular process for the review of materials to determine the need for updates; updates materials as warranted by new or changing information.
• Works collaboratively with and serves as a resource to both the Field organization and internal organizational partners.
• Manages direct reports including staffing, goal setting, training, development, performance assessment, and disciplinary actions.

Knowledge, Skills and Abilities

• Bachelor’s Degree or equivalent experience required.
• Minimum of 5 years' experience in communications or related role required. Prior retail experience preferred.
• Prior experience managing people preferred.
• Strong computer skills including proficiency using Microsoft Word, Excel, and PowerPoint required. Experience using InDesign and other Microsoft Office products preferred.
• Excellent organizational, presentation and interpersonal skills required.
• High level of creativity and strong problem resolution skills required.
• Ability to travel by car or air on an occasional basis. Ability to work a flexible schedule to accommodate occasional travel as required.