Customer Service Representative

Benefits:

Locally Owned Business

Team oriented environment

Opportunity for Growth

Flexibility

Competitive Compensation

401(k) matching

Employee discounts

Paid time off

The Customer Service Representative Role

We’re looking for an experienced Customer Service Representative / Service Office Assistant who understands that first impressions matter.

This role is the front line of our business and helps set the tone for every customer interaction. You’ll be responsible for greeting customers, managing calls and messages, scheduling appointments, assisting with office and administrative responsibilities, and supporting our Service Advisors and technicians to help provide a smooth, professional, 5-star customer experience from start to finish.

This is not simply an answering-the-phone position. We need someone who is highly organized, great at multitasking, detail-oriented, and driven to provide exceptional customer service.

A minimum of 3 years of professional customer service experience is required. Previous automotive experience is preferred but not required. For the right person, we can teach the automotive side of the business.

Requirements and Responsibilities

Greet customers in person and by phone while delivering a friendly, professional experience

Answer incoming calls and respond to texts and emails in a timely and professional manner

Schedule and confirm appointments while collecting accurate customer and vehicle information

Build and maintain positive, long-term relationships with customers

Support Service Advisors with customer intake, paperwork, notes, and follow-up communication

Assist with communication and workflow between the front office and technicians in the shop

Help ensure customer questions, concerns, and information are communicated accurately to the appropriate team member

Assist with processing and reconciling invoices, receipts, vendor paperwork, and other documentation

Maintain and assist with accurate inventory counts

Assist with parts tracking, vendor communication, and other office-related responsibilities

Maintain accurate, organized customer and company records

Prepare handwritten thank-you notes and other customer correspondence — clear and legible handwriting is important

Utilize Microsoft Excel and other computer programs for tracking, reporting, inventory, and administrative responsibilities

Maintain organized paperwork and ensure completed documents are processed accurately

Assist with customer transportation, loaner vehicles, and other customer-service needs when necessary

Maintain a clean, organized, and welcoming front-office environment

Assist the Service Advisors and management team with additional responsibilities as needed

You May Be a Great Fit If You:

Have at least 3 years of professional customer service experience

Genuinely enjoy working with people and take pride in providing outstanding customer service

Understand the importance of building and maintaining long-term customer relationships

Are a strong multitasker who can manage several responsibilities without losing attention to detail

Stay calm, professional, and organized in a busy, fast-paced environment

Communicate clearly and professionally over the phone, by text and email, and in person

Are comfortable communicating with customers, Service Advisors, management, and automotive technicians

Take ownership of responsibilities rather than waiting to be told what needs to happen next

Are proficient with computers and comfortable learning new software

Have experience with Microsoft Excel and strong typing/keyboarding skills

Are comfortable working with numbers, invoices, inventory, and administrative paperwork

Have clear and professional handwriting

Are dependable, punctual, and capable of working with minimal supervision

Enjoy being part of a team and proactively helping coworkers

Are interested in a position where you can learn the automotive service industry and grow into additional responsibilities over time

Experience & Qualifications

Required:

Minimum 3 years of professional customer service experience

Strong verbal and written communication skills

Strong organizational and multitasking abilities

Computer proficiency, including Microsoft Excel

Strong typing/keyboarding skills

Attention to detail and accuracy

High school diploma or equivalent

Valid driver’s license

Ability to consistently work at least 40 hours per week

Preferred:

Previous automotive repair, dealership, service department, or automotive office experience

Previous office assistant or administrative experience

Experience with invoice reconciliation, bookkeeping, inventory management, or vendor paperwork

Automotive experience is preferred, but it is not required. We are more interested in finding someone with the right customer-service skills, work ethic, organizational ability, and desire to learn.

Schedule

This is a full-time position requiring a commitment of at least 40 hours per week.

Our normal operating hours are:

Monday–Friday 7:30 AM–5:30 PM

Candidates must have the flexibility and availability to work their scheduled hours within the normal operating hours of the shop.

Compensation

$18.00–$22.00 per hour, based on previous experience, qualifications, and demonstrated skill set.

Why Join Our Team?

Because this role is about much more than answering phones.

You will be one of the faces and voices of Kerner’s Auto Service and play an important role in both the customer experience and the daily operation of the business.

You’ll help build relationships with customers, support our Service Advisors, maintain communication with our technicians, assist with important administrative responsibilities, and help keep the operation organized and moving forward.

For someone who is motivated, organized, customer-focused, and interested in learning the automotive industry, this position provides an opportunity to develop additional skills, take on greater responsibility, and grow within the company.

We value professionalism, teamwork, accountability, organization, exceptional customer service, and doing things the right way.

Important Application Instructions

PLEASE DO NOT CALL KERNER’S AUTO SERVICE REGARDING THIS POSITION OR THE STATUS OF YOUR APPLICATION.

All candidates must apply directly through this job posting. Qualified candidates whose experience matches the requirements of the position will be contacted directly.

No phone calls or walk-in inquiries regarding this position, please.

This shop is independently owned and operated. Your application will go directly to the shop owner and all hiring decisions will be made by the management of this shop. All inquiries about employment at this shop should be made directly to the shop location, and not to Elite Worldwide Corporate.