Office Services Manager

Office Services ManagerFranklin, TennesseeJoin Silverado Franklin and be part of a nationally recognized team ranked in the top 10 nationwide by Fortune Magazine's Best Workplaces in Aging Services™. For over 27 years, Silverado has been delivering exceptional care to individuals with Alzheimer's and other forms of dementia while creating meaningful careers for those who serve. We're a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.We're hiring an Office Services Manager – a detail-oriented and people-focused professional who will oversee office operations and human resources functions, ensuring compliance, efficiency, and a positive experience for associates and residents.Be a Difference-Maker with a Senior Care LeaderYou bring strong organizational skills, leadership experience, and a passion for supporting teams in a mission-driven environment. You thrive in a fast-paced setting and are committed to fostering a culture of excellence and compassion.What You'll Be DoingMaintain all team member personnel information and manage HR recordkeeping and processes on-siteOversee the associate lifecycle, including pre-hire, onboarding, and offboardingChampion new team member onboarding and orientation, ensuring a welcoming experienceCoordinate IT account setup and assist associates with technology needsEnsure accurate and timely payroll submission and compliance with regulationsCollaborate with Talent Acquisition to support hiring and recruitment processesAssist in Risk Management with workers' compensation reporting and follow-upSupport HR with leave of absence and accommodation processesSupervise and manage receptionist scheduling and performancePartner with the Administrator and leadership team to promote engagement and moraleOrder office supplies and maintain spend-down sheets for department budgetsReconcile and submit community expenses, including p-card charges and petty cashMaintain and update community licenses and certificates per regulatory requirementsAssist with care of community pets and demonstrate passion for working with individuals with dementiaExhibit empathetic communication with residents, families, and associatesPerform other duties as assignedQualificationsAssociate or bachelor's degree in Human Resources or related field preferred, or equivalent experience3+ years of business office management experience preferred2+ years of HR experience with knowledge of employment and payroll laws1+ year of supervisory experience, including coaching and team developmentStrong attention to detail and organizational skillsProficiency in Microsoft Office SuiteEffective communicator in verbal and written EnglishActive role: walking, bending, lifting (up to 50 lbs.)Comfortable working around animals and petsReliable transportation to meet attendance and punctuality standards Ability to work flexible hours, including evenings, weekends, and holidays as neededWhy Choose Silverado?Ranked by Fortune Magazine in Best Workplaces in Aging ServicesCertified as a Great Place to Work®Internal mobility and growth opportunities across all positionsAnticipated pay range$70,000 - $75,000 USDSilverado offers the following benefits to eligible employees:401(k) matchingHealth, Dental and Vision InsuranceFlexible Spending Account (FSA)Paid time offTuition reimbursement and professional development assistanceReferral programOther amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!Silverado does not accept candidates from outside recruiters or agencies for this role.