IT Support Specialist- New York, NY

IT Support Specialist – New York, NY Overview CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. On a mission to digitize the world’s real estate, the company empowers people to discover properties, insights and connections that improve businesses and lives. We are looking for an experienced IT Support Specialist to join our team. In this role, you will improve the productivity of CoStar Group employees by serving as the single point of contact for information and problem resolution. You will diagnose and resolve problems with hardware, third‑party and proprietary software, LANs, and servers through telephone, email, remote tools, and onsite support. Travel Required: 1× per month to New Jersey. Responsibilities Provide guidance, assistance, coordination, and follow‑up on client questions, problems, or malfunctions of all systems, applications, hardware, and software installed and maintained by the company. Participate in telephone support rotation providing support to users in offices across the US via remote assistance tools. Document problems and solutions in the Service Desk ticketing system. Inform management of potential problems and identify problem trends. Create and maintain computer images. Install hardware and peripheral components such as monitors, keyboards, printers, and hard drives. Install, configure, maintain, and upgrade computer hardware and software. Provide videoconference administration and support. Perform any other duties and special projects as assigned. Basic Qualifications Bachelor’s Degree from an accredited, in‑person university or college. 2+ years of experience in a corporate IT or Service Desk role. Experience implementing TCP/IP at the workstation level. Experience supporting Windows 11 workstations, Macs, Active Directory, Microsoft Office 365, Azure, remote tools, and Windows File Permissions. Ability to lift/move equipment up to 50 lbs. Track record of commitment to prior employers. Preferred Qualifications and Skills Office 365 Administration experience. Experience supporting laptop/mobile devices such as Dell/Surface Books, Macs, iPads, iPhones, etc. What’s in it for You Collaborative and innovative culture working alongside the best and brightest. Generous compensation and performance‑based incentives. Professional and academic growth opportunities, including internal training and tuition reimbursement. Comprehensive healthcare coverage: medical, vision, dental, prescription drug, life, legal, and supplementary insurance. Virtual and in‑person mental health counseling for individuals and families. Commuter and parking benefits. 401(k) retirement plan with matching contributions. Employee stock purchase plan. Paid time off. Tuition reimbursement. On‑site fitness center and/or reimbursed fitness center membership (location dependent). Access to Employee Resource Groups. Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks. We welcome all qualified candidates who are currently eligible to work full‑time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position. Equal Employment Opportunity CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by sending an email to View email address on click.appcast.io. #J-18808-Ljbffr CoStar Group, Inc.