Customer Service Representative

Customer Service RepresentativeAs a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build trusted relationships and help them achieve their financial goals. In this role, you will be assisting customers with general banking transactions such as deposits, withdrawals, loan payments, and inquiries. Our Customer Service Representative's also receive useful skills and development on the job, allowing them to promote to higher levels and complete more complex activities such as opening and maintaining deposit accounts for consumers and businesses. The ideal candidate is someone who is organized, self-motivated and productive, having a high level of attention to detail and, most importantly, can provide exceptional customer service to our customers. Dacotah Bank invests deeply in the communities we serve, and also in our employees and their families – personally, professionally, and financially. As a Customer Service Representative, you will gain valuable training and development in multiple aspects of your role that will help you grow your career and open doors for advancement. Dacotah Bank is a family-friendly community bank with both a rich history and a sharp vision for the future – that's why it's good to be in Dacotah Territory.Essential FunctionsWorld Class Customer ServiceDevelop Customer RelationshipsManages Retail TransactionsDeposit Products and ServicesAccess to Other Products and ServicesExperience, Skills, and QualificationsCash handling, customer service, sales, and/or banking experience is preferredExcellent interpersonal skills; able to communicate both in person and over the phoneDetail-oriented and thorough, with a focus on accuracySelf-motivated, with an aptitude & willingness to learn and utilize various software applicationsMust be 18 years of age or olderHigh school diploma/GED required (Associate degree in a business-related field preferred)Bilingual speakers, fluent in Spanish and English preferredWe offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including:Health Insurance – Dacotah Bank pays 100% of the premium for individual or family coverageDental Insurance – Dacotah Bank pays 100% of the premium for individual or family coverageGenerous paid vacation and sick time + 11 paid Holidays401(K) – dollar for dollar match up to 3% of compensation + annual retirement contribution eligibilityAnnual wellness reimbursement programAnnual Dacotah Gear allowanceBirthday day offAdditional perks and benefits