Retail Supervisor

Retail Supervisor

Creative Dining is hiring immediately for a full-time Retail Supervisor.

Location: 3201 Burton St SE Grand Rapids, MI 49546

Schedule: Full time schedule. Open availability required.

Requirement: 1-2 years of experience required.

Pay Range: $21-24

YOU'D MAKE A GREAT ADDITION TO OUR TEAM! At Creative Dining, we believe in the power of hospitality to create connections and build community. If you're passionate about culinary excellence and making a real impact, you'll be a perfect fit for our team, where integrity, creativity, and teamwork are at the core of everything we do!

Job Summary

As the Retail Supervisor, you will oversee the retail dining services operation and ensure client expectations are met. You will manage staff, control food production, and maintain high service standards in a fiscally responsible manner, working collaboratively with the dining services team.

Essential Functions/Responsibilities

Staff Management

• Supervise, train, and evaluate retail staff, handling scheduling, performance appraisals, and discipline.
• Oversee student worker supervision and involvement, fostering engagement and accountability.
• Provide training and onboarding support to ensure smooth integration of new team members.

Sales & Operations

• Coordinate retail sales activities, forecast food needs, manage inventory, and ensure compliance with budgetary controls.
• Support retail operations including concessions and grab-and-go services.
• Assist with Pete's Coffee shop operations and ensure service standards are met.

Quality & Presentation

• Maintain food presentation standards and ensure cleanliness and safety in retail areas.
• Support short order cooking and ensure food quality aligns with expectations.

Marketing & Customer Relations

• Plan marketing initiatives, maintain customer satisfaction, and analyze operational performance.
• Act as a communication and relationships expert to enhance team dynamics and customer engagement.

Menu & Equipment Management

• Assist with menu development, vendor selection, and ensure retail equipment is properly maintained.

BENEFITS FOR OUR TEAM MEMBERS

Full-time positions offer the following benefits to associates:

• Medical, Dental, Vision, Disability, Accident, Critical Illness Insurance & HSA Account with employer match
• Employer Paid Life Insurance
• Paid Time Off & Paid Holidays
• Quarterly Bonus Opportunities
• Complementary Meals During Shifts
• Earned Wage Access
• Retirement Plan

Positions located at Calvin University offer access to Calvin's library and campus gym

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Creative Dining Services reserves the right to modify or change the essential functions of the job based on business necessity.