Technical Lead - Digital Operations

Job Description

Overview

Insight Global is looking for a hands-on Technical Lead to fully own production support + enhancements across the client's core digital platforms (Membership, Insurance, Travel, Rewards, mobile, etc.).

This is a 0→1 ownership role on the operations side — not just building features, but running the environment day-to-day:

• incident + defect management

• backlog + sprint execution

• release readiness

• operational KPIs / scorecard health

They need someone who can operate autonomously, own delivery across internal + vendors, and keep leadership out of the weeds.

Day-to-Day

• Own production support + platform stability end-to-end

• Lead incident + defect management (ServiceNow)

• Manage Jira backlog (prioritization, sprint execution)

• Coordinate across:

○ internal dev teams

○ SRE / platform teams

○ external vendors

• Drive:

○ monitoring + alerting improvements

○ root cause analysis + prevention

○ release readiness + stabilization

• Maintain:

○ runbooks

○ support documentation

○ operating cadences

• Report on:

○ KPIs

○ system health

risks + remediation

Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages while on contract for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 8–10+ years in full stack development

○ Experience in digital operations/production systems

• 2–4+ years in a tech lead / delivery ownership role

○ Previous experience with GSI/Consulting Vendor Teams

• Strong development expertise:

○ Strong front-end:

§ Angular, React Native, Typescript

○ Backend:

§ Node.js, REST / GraphQL APIs

○ Cloud:

§ AWS or GCP

○ Tools

§ Jira

§ ServiceNow

○ Monitoring

§ Dynatrace or AWS CloudWatch

○ Databases:

§ SQL + NoSQL

○ DevOps:

§ CI/CD pipelines

§ Docker

§ Terraform / CloudFormation

○ AI exposure - GEN AI or Agentic AI(highly preferred)

Adobe technology stack(highly preferred) Integrations with Salesforce, Guidewire