Technical Lead - Digital Operations
Insight Global
Job Description
Overview
Insight Global is looking for a hands-on Technical Lead to fully own production support + enhancements across the client's core digital platforms (Membership, Insurance, Travel, Rewards, mobile, etc.).
This is a 0→1 ownership role on the operations side — not just building features, but running the environment day-to-day:
• incident + defect management
• backlog + sprint execution
• release readiness
• operational KPIs / scorecard health
They need someone who can operate autonomously, own delivery across internal + vendors, and keep leadership out of the weeds.
Day-to-Day
• Own production support + platform stability end-to-end
• Lead incident + defect management (ServiceNow)
• Manage Jira backlog (prioritization, sprint execution)
• Coordinate across:
○ internal dev teams
○ SRE / platform teams
○ external vendors
• Drive:
○ monitoring + alerting improvements
○ root cause analysis + prevention
○ release readiness + stabilization
• Maintain:
○ runbooks
○ support documentation
○ operating cadences
• Report on:
○ KPIs
○ system health
risks + remediation
Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages while on contract for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
• 8–10+ years in full stack development
○ Experience in digital operations/production systems
• 2–4+ years in a tech lead / delivery ownership role
○ Previous experience with GSI/Consulting Vendor Teams
• Strong development expertise:
○ Strong front-end:
§ Angular, React Native, Typescript
○ Backend:
§ Node.js, REST / GraphQL APIs
○ Cloud:
§ AWS or GCP
○ Tools
§ Jira
§ ServiceNow
○ Monitoring
§ Dynatrace or AWS CloudWatch
○ Databases:
§ SQL + NoSQL
○ DevOps:
§ CI/CD pipelines
§ Docker
§ Terraform / CloudFormation
○ AI exposure - GEN AI or Agentic AI(highly preferred)
Adobe technology stack(highly preferred) Integrations with Salesforce, Guidewire
$65 - $71 per hour
...Role Overview This is a handson Technical Lead role, not a Headof or peoplemanager position... ...execution lead supporting the Head of Digital Applications & AI, owning architecture,... ...delivery AI Enablement & Applied AI Operations • Support chatbot and agentbased AI platforms...OperationsDigital- ...support our growing software and digital solutions team within airport... ...on software delivery, operational coordination, customer communication... ...& Coordination Lead software implementation... ...Experience managing cross-functional technical teams and project...OperationsDigitalWork at office
- ...leave on time, while our trained, experienced staff handles the operations, letting you focus on providing the best care possible. Stay... ...surgeries and dental procedures. Our hospitals are equipped with digital dental X-rays, Butterfly IQ+ Vet ultrasound imaging, and fully...OperationsDigitalLocal areaAll shiftsFlexible hoursShift workWeekend workWeekday work
$19 per hour
...role plays a critical part in maintaining an efficient stockroom operation. The Stockroom Clerk is responsible for receiving materials,... ...SharePoint documentation Exposure to Microsoft Power Apps or digital workflow tools used for tracking and reporting Salary...OperationsDigitalWork at office- ...this role ensures effective execution of lead generation, training, and brand... ...update and disseminate FAQs, SOPs, and operational processes to all relevant stakeholders.... ...attention to detail. * Comfortable using digital platforms for reporting, training, and communications...OperationsDigitalFull time
- ...House Laundry Attendant Highgate is a leading real estate investment and hospitality... ...featuring contemporary programming and digital acumen. The company utilizes industry-leading... ...and fellow employees Understand operation of washing machines and dryers. Load...OperationsDigitalWorldwideFlexible hoursShift work
- ...Holdings Corporation (NASDAQ: SHLD) is a leading integrated retailer with almost 2,500... ...benefits across a wide variety of physical and digital formats through ShopYourWay.com. Sears... ...Sales, Production, Call Center Operations, Business Analytics or HVAC (Heating, Ventilation...OperationsDigitalTraineeshipWork at office
- ...enables employees' growth and success. As a leading global financial services company at the... ...-to-end delivery of Instruction Capture operations in the location while leading the... ...Instruction Capture, aligned to enterprise AI and digital strategy. Identify and deliver high-...OperationsDigitalWork at officeWorldwide
- ...applying vinyl according to written instructions. Must also mount and/or laminate prints including operating and setting-up the laminator for over-laminating or mounting of digital imaged products. This position must proofread signs and conduct quality assurance to ensure...OperationsDigital
- ...including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated... ...of appointment book/scheduling procedures and computer operation/procedures. Handles and files all patient records in an organized...OperationsDigitalPart timeWork at office
- ...enables employees' growth and success. As a leading global financial services company at the... ...corrective actions Drive the Digital and AI agenda by identifying automation... ...STP, increased efficiency, and reduced operational risk Lead and coordinate business and...OperationsDigitalWorldwideFlexible hours
- ...enables employees’ growth and success. As a leading global financial services company at the... ...partners to resolve issues, as needed (Operations, Client Coverage, Product, and... ...continuous service improvement, including digital adoption to foster the overall culture....OperationsDigitalWorldwide
- ...services, infrastructure, signalling and digital mobility, we offer our diverse customers... .... Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide... ...Must possess a valid driver's license to operate company vehicles. Forklift...OperationsDigitalWork at officeWorldwide
- ...Vice President, Client Operations Manager – BNY A.M.P. (Banking as a Service) Operations... ...Operational ownership and query resolution Lead a team serving as primary point of... ...in support of scale Automation and digital employee enablement Collaborate with...OperationsDigital
- ...with the design, testing, deployment, and ongoing management of digital employees and AIenabled tools that support legal workflows,... ...and playbooks relating to AI use, data governance, and legal operations. Communicating and coordinating with a broad range of internal...OperationsDigitalContract work
- ...pheresis process and notifies appropriate staff. Use Personal Digital Assistant (PDA) to record incidents that occur during the... ...donor information management system as outlined in the Standard Operating Procedures (SOPs). Understand the policies and procedures associated...OperationsDigitalWork experience placement
- ...Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality... ...featuring contemporary programming and digital acumen. The company utilizes industry-... ..., weekly and monthly basis. Tour the operating departments daily, making adjustments as...OperationsDigitalTraineeshipWork at officeWorldwide
- ...Fleet Operations Assistant American Premier Services operates a multi-state fleet of trucks and heavy equipment supporting environmental... ...maintain a current "units down" list Maintain organized digital records of all maintenance activity Repair Review & Dealer...OperationsDigital
- ...Specialist, Client Operation I At BNY, our culture allows us to run our company better... ...enables employees' growth and success. As a leading global financial services company at the... ...service improvement, including digital adoption. Build relationships with business...OperationsDigitalWork experience placementWorldwideFlexible hours
- ...Vice President, Client Operations Manager At BNY, our culture allows... ...' growth and success. As a leading global financial services company... ...CCO by applying AI and digital tooling to optimize capacity... ...business acumen with hands-on technical skills to design, implement,...OperationsDigitalWorldwideFlexible hours
- ...enables employees' growth and success. As a leading global financial services company at the... ...corrective actions Drive the Digital and AI agenda by identifying automation... ...STP, increased efficiency, and reduced operational risk Lead and coordinate business and...OperationsDigitalWorldwideFlexible hours
$65k - $75k
...lasts. THE ROLE As a Restaurant Operations Manager you are the primary leader of the... ...order flow, accuracy, coordination) - Digital + Off-Premise (online orders, pickup... ...VIBE - High standards + high heart. You lead with care and accountability through our...OperationsDigitalAll shiftsFlexible hoursShift workNight shiftWeekend work- ...enables employees' growth and success. As a leading global financial services company at the... ...delivery of Instruction Capture operations in the location while leading the automation... ...Instruction Capture, aligned to enterprise AI and digital strategy. Identify and deliver...OperationsDigitalWork at officeWorldwideFlexible hours
$15 - $16 per hour
...Lead Sales Associate (Seasonal) DIVE IN TO A NEW CAREER WITH LESLIE'S: Founded in... ...essential pool and spa care products. We operate an integrated ecosystem of 900+ retail locations... ..., backyard service and repair, a robust digital platform, and manufacturing and...OperationsDigitalHourly paySeasonal work- ...Follow safety and complianceguidelines for appropriate machine operation, cleaning and maintenance. Maintain a clean, sterile and safework... .... As a full-service marketing agency, we specialize in digital and traditional retail events and demos, experiential marketing...OperationsDigitalHourly payPart timeLocal area
- ...responsible for hiring, developing and leading all store associates while ensuring optimal... ..., effectively overseeing all store operations, and maintaining brand standards. Develop... ...improvement. Ensures all processes to support digital strategies are utilized such as Omni-...OperationsDigitalWork at officeFlexible hours
- ...provides strategic direction and operational leadership for all IIA... ...continuous enhancement. Lead, mentor, and develop a high‑... ...Drive continuous improvement, digitization, and scalability of quality... ...and deliverables to ensure technical excellence, clarity, and consistency...OperationsDigitalWorldwide2 days per week
- ...Construction is looking for an Assistant Project Manager to join our Operations team to assist us in our mission of "Building Something Better... ...to ensure timely project execution. Manage and maintain digital documentation of the project closeout, securing all warranties...OperationsDigitalFor subcontractorWork at office
- ...the door on time. We have trained experienced staff to manage operations, so you can focus on delivering the best care and patient experience... ...the comfort level of cases. Hospitals are equipped with digital patient records, surgical suite, Butterfly IQ+ handheld ultrasound...OperationsDigitalFor contractorsLocal areaAll shiftsFlexible hoursShift workWeekend workWeekday work
$19 - $23 per hour
...products, data accuracy is the absolute foundation of the entire operation. If the computer says we have an item, but it isn\'t physically... ...advanced scanners and problem-solving software to ensure the digital database perfectly mirrors the physical reality of the robotic...OperationsDigitalPart time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Lead - Digital Operations. Be the first to apply!
- digital creative Lake Mary, FL
- digital Lake Mary, FL
- remote digital media Lake Mary, FL
- digital media sales Lake Mary, FL
- digital analytics Lake Mary, FL
- digital strategy Lake Mary, FL
- creative operations Lake Mary, FL
- business operations intern Lake Mary, FL
- service operations leadership development program Lake Mary, FL
- senior vice president of operations Lake Mary, FL



