Call Center Representative

Job Description

Job Description

BC Forward is Looking for Call Center Representative in West Lafayette, IN 47906

Job Title: Call Center Representative

Location: West Lafayette, IN 47906 (Onsite Only)
Duration: Temp - 4 weeks, potential to extend to 6 weeks
Pay Range: $25.36/hr

Schedule & Engagement Details:

• Fully onsite. In-person attendance required daily.
• No weekends. No overtime.
• Monday through Friday.
• 4 weeks: 7/6–7/31, with potential extension to 6 weeks: 7/6–8/14.

 

Job Description

We are seeking a  Call Center Representative to join our dynamic team supporting Purdue University Housing. The ideal candidate will have strong experience in  customer service and high-volume call handling and a proven ability to  deliver clear, accurate, and timely information to students and families .

 

Responsibilities:

• Answer incoming calls regarding campus housing options, application steps, deadlines, room assignments, move-in logistics, and related services.
• Provide friendly, professional, and clear information to students and families to ensure a high level of customer satisfaction.
• Escalate complex issues or unusual circumstances to the Housing team as needed.
• Maintain up-to-date knowledge of housing policies, processes, key dates, and FAQs.
• Identify and document recurring concerns to improve resources and communications.
• Assist with administrative tasks and other duties as assigned.

 

Required Skills & Qualifications:

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to manage high call volumes with accuracy and professionalism.
• Comfort working with diverse student populations and families.
• Basic computer skills with ability to learn housing systems and call center software.

 

Preferred Skills:

• Experience in a call center, customer service, or higher education environment.
• Familiarity with university housing processes or student services.
• Bilingual proficiency is a plus, such as Spanish or Mandarin.

 

Working Conditions:

• Primarily seated work using a computer and headset or phone for extended periods.
• Onsite presence required each day.

 

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.