System Administrator II

System Administrator II (SA) This position requires an Active Top Secret SCI with Fullscope Polygraph clearance to be considered. ProSync Technology Group, LLC (ProSync) is an award-winning, SDVOSB Defense Contracting company with a strong military heritage and a record of excellence in supporting the Department of Defense and the Intelligence Community. If you have prior military service or government contracting experience, are proud to serve and support our nation, and want to help support ProSync's mission to "Define and Redefine the State of Possible," please apply today! Responsibilities Provide support for implementation, troubleshooting and maintenance of IT systems Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems Manage the daily activities of configuration and operation of IT systems Provide assistance to users in accessing and using IT systems Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc. Provide support for the escalation and communication of status to agency management and internal customers Optimize system operations and resource utilization, perform system capacity analysis and planning Provide in-depth experience in troubleshooting IT systems Provide detailed analysis and feedback to agency management and internal customers for escalated tickets Provide support for the dispatch system and hardware problems and remain involved in the resolution process Configure and manage UNIX and Windows (or other applicable) operating systems, install/load operating system software, troubleshoot, maintain integrity, configure network components, and implement operating system enhancements to improve reliability and performance Requirements Ten (10) years of experience as a System Administrator in programs and contracts of similar scope, type, and complexity is required. Proven experience working with both Linux and Windows-based systems is essential. Candidates should have hands‑on expertise in managing, configuring, and troubleshooting these operating systems. An Active Top Secret SCI with Fullscope Polygraph is required to be considered for this position. Educational Requirements A Bachelor's degree in a technical discipline from an accredited college or university is required. In lieu of a degree, five (5) years of additional SA experience may be substituted. Certification Requirements Active IAT-II certification or higher (e.g., Security+, CCNA-Security, GICSP, SSCP, etc.) Benefits Compensation We offer bonuses that are awarded quarterly to our employees and our compensation rates are highly competitive. Health & Retirement We offer a comprehensive Health Benefits package and 401(k) retirement plan. Other health-related benefits include an employee assistance program. Education Individual growth is a priority. Employees are encouraged to take advantage of our company-sponsored continuing education program. Work/Life Balance We offer generous Paid Time Off and 11 paid holidays a year. ProSync also provides flexible work options that fit your schedule and lifestyle. #J-18808-Ljbffr ProSync Technology Group, LLC