Customer Support Specialist

Business Service Center (BSC) – Support Representative

On-Site Role

Compensation: $18-20 per hour

Schedule: Monday through Friday, 8:00 AM – 5:00 PM CST

Contract: 6 Month Contract (Possible extension/conversion)

ABOUT THE ROLE

Our client is seeking a Business Service Center (BSC) Support Representative to deliver exceptional service to business clients and internal partners, primarily supporting Treasury Management products and services. As a key member of the Business Service Center Service team, you will serve as a primary point of contact for inquiries, troubleshooting, issue resolution, and client education related to products such as Commercial Online Banking, Lockbox Services, Cash Vault, Remote Deposit Capture, Positive Pay, Wires, and ACH Origination. The ideal candidate is customer-focused, comfortable working in a fast-paced environment, and able to take ownership of client needs from initial contact through resolution. This is a full-time, Monday through Friday position on a 6-month contract with the possibility of extension or conversion. Candidates with strong customer service experience and the ability to learn the banking environment are encouraged to apply, especially those with previous exposure to banking, credit cards, commercial services, financial operations, or business-to-business customer support.

WHAT YOU'LL DO

• Respond to inbound inquiries from business clients and internal partners regarding Treasury Management products and services
• Provide support for products such as Commercial Online Banking, Lockbox Services, Cash Vault, Remote Deposit Capture, Positive Pay, Wires, and ACH Origination
• Research and resolve client questions and issues using internal systems, resources, and documentation
• Take ownership of client issues from initial contact through final resolution
• Escalate more complex issues to the appropriate internal teams when needed
• Handle inbound call volume while maintaining a high level of professionalism and customer service
• Educate clients and internal partners on available products, system functionality, and best practices
• Maintain up-to-date knowledge of relevant products, processes, policies, procedures, and systems
• Document client interactions and resolutions accurately
• Perform additional operational and customer support responsibilities as needed

WHAT YOU BRING

• 1+ year of customer service, client support, operations, or related professional experience
• Strong verbal and written communication skills
• Comfortable speaking with clients over the phone and handling a consistent inbound call volume
• Strong computer skills and ability to learn multiple systems quickly
• Basic proficiency with Microsoft Word and Excel
• Strong problem-solving, attention to detail, and organizational skills
• Ability to work Monday through Friday, 8:00 AM – 5:00 PM CST
• Previous banking, financial services, or business client support experience (preferred)
• Experience supporting commercial banking, Treasury Management, cash management, deposit operations, credit card services, or similar financial products (preferred)
• Previous experience working with business or commercial customers (preferred)
• Prior call center, customer service, clerical, data entry, or operations experience (preferred)
• Associate's or Bachelor's degree (preferred)

WHAT'S IN IT FOR YOU

• Opportunity to gain experience in commercial banking and Treasury Management support
• Potential for contract extension or conversion to a permanent role
• Collaborative and supportive team environment
• Professional development and learning opportunities

Eight Eleven Group (DBA Calculated Hire) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.